Privacy Policy

This Privacy Policy explains how Hostwover ("Hostwover", "we", "us", or "our") collects, uses, stores, shares, transfers, and protects personal data when you visit our website, create an account, order or use our VPS hosting, cloud, dedicated server, related infrastructure services, or contact our support, billing, sales, or abuse teams.

This Privacy Policy is intended to be read together with our Terms & Conditions, Acceptable Use Policy, Refund Policy, and any service-specific terms we publish.

Hostwover is committed to handling personal data in a fair, transparent, and lawful manner and to protecting the confidentiality of customer information.

Hostwover handles personal data in accordance with applicable laws of the Arab Republic of Egypt, including Law No. 151 of 2020 on the Protection of Personal Data and its Executive Regulations, in addition to other applicable Egyptian laws and regulations.

Nothing in this Privacy Policy limits any rights or obligations that apply under mandatory Egyptian law.

Depending on how you interact with Hostwover, we may collect the following categories of personal data:

• Identity and account data, such as your name, company name, username, email address, phone number, country, and account credentials.
• Billing and transaction data, such as billing address, invoices, payment status, subscription details, service history, tax-related details, and transaction references.
• Technical and service data, such as IP addresses, login history, browser or device data, API or panel activity, order provisioning records, bandwidth usage, service logs, network and security events, and audit records.
• Communications data, such as support tickets, emails, abuse reports, chat messages, attachments, and other information you choose to provide to us.
• Website usage data, such as cookie-related data, analytics information, and records of how you use our website and customer portal.
• Compliance and anti-fraud data, where reasonably necessary for fraud prevention, abuse handling, identity verification, sanctions screening, chargeback prevention, or legal compliance.

We may collect personal data directly from you when you fill in forms, create an account, place an order, submit a support request, communicate with us, or use our services.

We may also collect certain data automatically through the operation of our website, portal, billing systems, server management tools, logs, cookies, and security systems.

Hostwover may collect and process personal data for legitimate, specific, and declared purposes, including:

• creating, maintaining, and securing your account.
• provisioning, operating, and supporting hosting and infrastructure services.
• processing orders, subscriptions, renewals, invoices, cancellations, and refunds.
• communicating with you about your account, services, incidents, maintenance, payments, and support matters.
• detecting, preventing, and investigating abuse, fraud, unauthorized access, spam, malware, cyberattacks, and other unlawful or harmful conduct.
• maintaining service quality, reliability, and security.
• complying with accounting, tax, legal, regulatory, and law-enforcement obligations.
• enforcing our contractual rights, policies, and legitimate business interests.
• sending service-related notices and, where legally permitted, relevant announcements or marketing communications.

Where required, Hostwover relies on one or more lawful grounds for processing personal data, including:

• your explicit consent.
• processing necessary to provide or prepare to provide services requested by you.
• processing necessary to perform or manage a contract.
• processing required by law, judicial order, or competent authority.
• processing necessary for the establishment, exercise, or defense of legal rights.
• processing necessary for Hostwover or an authorized party to exercise legitimate rights, provided this does not conflict with your fundamental rights and freedoms.

When you use Hostwover services, you may upload, host, transmit, or store files, websites, applications, databases, logs, emails, backups, or other content on infrastructure made available to you ("Customer Content").

As between Hostwover and the customer, the customer remains responsible for Customer Content, including its legality, ownership, licensing, security configuration, accuracy, and compliance with applicable law.

Hostwover does not claim ownership of Customer Content. However, we may technically process, store, move, copy, back up, or handle Customer Content where reasonably necessary to provide, maintain, secure, or troubleshoot the service.

Hostwover does not routinely read or inspect the substance of Customer Content unless reasonably necessary.

We may access, preserve, review, restrict, or disclose relevant data or account information when reasonably necessary to:

• provide requested technical support or migration assistance.
• maintain, repair, secure, or troubleshoot our services or infrastructure.
• investigate abuse reports, fraud, spam, malware, phishing, denial-of-service activity, intellectual property complaints, or breaches of our policies.
• comply with applicable law, court orders, lawful requests, or directions from competent authorities.
• protect Hostwover, its customers, infrastructure, vendors, or the public from harm, loss, or unlawful activity.
• establish, exercise, or defend legal claims.

Hostwover does not sell personal data for money in the ordinary sense.

We may disclose or share personal data only where reasonably necessary, including with:

• payment processors, billing providers, fraud prevention providers, accountants, and auditors.
• data center operators, cloud vendors, infrastructure providers, support tool vendors, monitoring providers, email service providers, and security vendors.
• professional advisers such as lawyers, auditors, consultants, or insurers under suitable confidentiality obligations.
• competent courts, regulators, law enforcement bodies, or governmental authorities where required by law or lawful process.
• parties involved in a merger, restructuring, financing, acquisition, or transfer of all or part of our business.
• other persons or entities when you instruct us or explicitly consent to the disclosure.

Hostwover may use infrastructure, vendors, or technical systems that involve the transfer, sharing, processing, or storage of personal data outside the Arab Republic of Egypt.

Where this occurs, Hostwover will handle such transfers only in accordance with applicable Egyptian law, including any required approvals, authorizations, lawful exceptions, safeguards, or data-subject consents.

By using services that depend on international infrastructure or third-party technical providers, you acknowledge that some personal data may be processed or stored outside Egypt where legally permitted.

Hostwover seeks to ensure that personal data is relevant, accurate, secure, and limited to what is reasonably necessary for the purposes for which it is collected.

We keep personal data only for as long as reasonably necessary for service provision, billing, security, legal compliance, dispute handling, fraud prevention, abuse investigations, backups, recordkeeping, and the defense of legal rights.

When retention is no longer reasonably necessary, we may delete, anonymize, or securely dispose of personal data, subject to technical limitations, backup cycles, and legal requirements.

Hostwover uses reasonable technical, organizational, and administrative safeguards designed to protect personal data and service infrastructure against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include authentication controls, access restrictions, logging, monitoring, segmentation, backups, and encryption in transit where appropriate.

No system or transmission method is completely secure, and Hostwover cannot guarantee absolute security.

Where required by applicable Egyptian law, Hostwover will handle personal data breaches and violations in accordance with legal notification obligations.

Where required, breaches may be reported to the competent authority within the legally required timeframe, and affected data subjects may be informed in accordance with applicable law and the nature of the incident.

Subject to applicable Egyptian law, you may have the right to:

• be informed of and access your personal data.
• withdraw prior consent for retention or processing where consent is the basis relied upon.
• request correction, updating, completion, or deletion of personal data.
• request restriction of processing within a specific scope.
• be notified of a personal data breach or violation where notification is required.
• object to processing where it conflicts with your fundamental rights and freedoms.

Some requests may be refused, delayed, or limited where the law permits this, including where compliance would conflict with legal obligations, security requirements, fraud prevention, technical feasibility, the rights of others, or Hostwover’s right to establish, exercise, or defend legal claims.

If you have a privacy request or complaint, you should contact Hostwover first using the contact details below.

To help us process your request, please provide enough information to identify the relevant account, service, incident, invoice, support ticket, IP address, or communication.

Hostwover may request reasonable identity verification before disclosing, changing, restricting, or deleting personal data.

If a complaint cannot be resolved directly with Hostwover, you may have the right to escalate the matter to the competent authority in Egypt in accordance with applicable law.

Hostwover may use cookies, local storage, analytics tools, and similar technologies to operate our website, remember preferences, measure performance, enhance security, and improve user experience.

You may control cookies through your browser settings, subject to the technical consequences of disabling them.

Hostwover services are intended for businesses, professionals, developers, and persons legally able to enter into binding contracts. We do not knowingly provide services to children where prohibited by law.

Hostwover may amend this Privacy Policy from time to time to reflect legal, technical, operational, or business developments.

When we do so, we will update the "Last updated" date on this page. Where appropriate, we may also provide additional notice through the website, customer portal, or email.