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Hostwover Legal Center

Policies, agreements, and legal information for using Hostwover services.

Acceptable Use Agreement

Language note

The English version of Hostwover's legal agreements and policies is the authoritative version. Translated versions are provided for convenience. If there is any conflict between translations, the English version shall prevail.

Last updated: August 14, 2026

This Acceptable Use Agreement ("Agreement" or "AUA") establishes the rules governing acceptable and prohibited use of services provided, sold, resold, managed, or made available by Hostwover ("Hostwover", "we", "us", or "our").

This Agreement applies to every customer, account holder, administrator, authorized user, End User, visitor, developer, organization, or other person using Hostwover Services ("Customer", "you", or "your").

By purchasing, accessing, activating, configuring, managing, or using any Hostwover Service, you agree to comply with this Agreement.

This Agreement forms part of the Hostwover Terms of Service and applies together with any product-specific agreement, order terms, Privacy Policy, Refund Policy, third-party provider requirements, and other policies applicable to the Service.

1. Purpose

Hostwover provides infrastructure and online services intended for legitimate personal, professional, commercial, development, organizational, and business purposes.

This Agreement is designed to protect:

  • Hostwover Customers.
  • End Users.
  • internet users.
  • Hostwover infrastructure.
  • third-party infrastructure providers.
  • networks.
  • domain registries.
  • email systems.
  • service providers.
  • intellectual property owners; and
  • the security, availability, and reputation of Hostwover Services.

Customers must use the Services responsibly and lawfully.

2. Services Covered

This Agreement applies to all services provided through Hostwover, including where applicable:

  • domain registration.
  • domain transfer.
  • domain renewal.
  • DNS services.
  • web hosting.
  • shared hosting.
  • cloud hosting.
  • VPS services.
  • VDS services.
  • virtual servers.
  • dedicated computing resources.
  • professional or business email.
  • Google Workspace.
  • SSL-related services.
  • APIs.
  • control panels.
  • account management systems.
  • artificial intelligence services.
  • developer tools.
  • automation tools.
  • storage.
  • databases.
  • networking services.
  • backup or snapshot services.
  • support systems; and
  • any other current or future Hostwover Service.

3. Responsibility for Account Activity

You are responsible for activity occurring through Services assigned to your Hostwover account.

This includes activity performed by:

  • employees.
  • contractors.
  • administrators.
  • developers.
  • customers.
  • End Users.
  • website visitors.
  • API users.
  • applications.
  • scripts.
  • automated systems; and
  • anyone to whom you provide access.

You must take reasonable measures to ensure that persons using your Services comply with this Agreement.

4. No Circumvention Through Third Parties

You must not use another person, intermediary, proxy, reseller, customer account, domain, server, application, or technical arrangement to perform activity that would be prohibited if performed directly through your own Hostwover account.

GENERAL PROHIBITED USE

5. Illegal Activity

You may not use Hostwover Services to conduct, facilitate, promote, assist, conceal, or enable activity that violates applicable law.

This includes using Hostwover Services to knowingly provide technical infrastructure for unlawful activity.

6. Encouraging Illegal Activity

You must not knowingly use Hostwover Services to materially encourage, instruct, coordinate, or facilitate unlawful conduct.

Legitimate educational, journalistic, security, research, historical, or informational discussion is not prohibited solely because it discusses illegal activity.

7. Fraud

Hostwover Services must not be used to conduct or facilitate fraud.

Prohibited examples include:

  • financial fraud.
  • payment fraud.
  • credit card fraud.
  • fraudulent investment schemes.
  • fraudulent fundraising.
  • advance-fee fraud.
  • impersonation for financial gain.
  • fake payment pages.
  • fraudulent online stores.
  • deceptive subscription schemes; and
  • knowingly misleading users for unlawful financial benefit.

8. Phishing

You must not create, host, distribute, redirect to, or operate phishing content.

This includes pages, emails, applications, or services designed to obtain another person's:

  • passwords.
  • authentication credentials.
  • banking information.
  • payment card information.
  • identity information.
  • authentication codes.
  • session tokens.
  • API keys; or
  • other confidential credentials

through deception or unauthorized means.

9. Identity Theft

Hostwover Services must not be used to obtain, trade, misuse, or distribute personal information for identity theft, impersonation, fraud, or other unlawful purposes.

10. Impersonation

You must not impersonate another individual, organization, business, government agency, financial institution, brand, or service in a deceptive manner.

This restriction does not prohibit legitimate parody, commentary, testing, demonstrations, or authorized use where users are not materially misled.

MALWARE AND SECURITY ABUSE

11. Malware

You must not knowingly host, distribute, deploy, control, or facilitate malware through Hostwover Services.

Prohibited malware may include:

  • viruses.
  • worms.
  • ransomware.
  • trojans.
  • spyware.
  • credential stealers.
  • botnet software.
  • destructive payloads.
  • malicious browser extensions.
  • rootkits.
  • backdoors; and
  • other software primarily designed to compromise systems without authorization.

12. Ransomware

Hostwover Services must not be used to develop, deploy, operate, distribute, manage, or receive proceeds from ransomware or extortion malware.

13. Botnets

You may not operate command-and-control infrastructure for unauthorized botnets.

You must not intentionally use Hostwover infrastructure to control compromised computers, devices, accounts, or networks without authorization.

14. Unauthorized System Access

You must not use Hostwover Services to gain or attempt to gain unauthorized access to:

  • computers.
  • servers.
  • accounts.
  • networks.
  • cloud environments.
  • APIs.
  • databases.
  • websites.
  • applications.
  • devices; or
  • other digital systems.

15. Credential Attacks

Prohibited activity includes unauthorized:

  • password cracking.
  • password spraying.
  • credential stuffing.
  • brute-force login attacks.
  • token theft.
  • session hijacking; and
  • authentication bypass attempts.

Legitimate security testing is permitted only where you have appropriate authorization.

16. Vulnerability Exploitation

You must not knowingly exploit vulnerabilities in systems you do not own or have authorization to test.

17. Network Scanning

You may not conduct unauthorized scanning, probing, enumeration, or reconnaissance of third-party networks or systems.

This includes mass scanning of external IP addresses where you do not have permission to conduct the activity.

18. Port Scanning

Port scanning may only be performed against systems that you own or are expressly authorized to test.

Large-scale or abusive external scanning is prohibited.

19. Penetration Testing

Security testing, penetration testing, vulnerability research, and similar activity may be permitted when:

  • you own the target system; or
  • you have explicit authorization from its owner.

Such testing must not materially disrupt Hostwover infrastructure or third parties.

20. Security Research

Hostwover supports legitimate cybersecurity research.

However, research must be conducted responsibly and must not involve unauthorized compromise, theft, destruction, service disruption, or misuse of third-party systems.

NETWORK ABUSE

21. Denial-of-Service Attacks

You must not use Hostwover Services to initiate, participate in, coordinate, amplify, or facilitate:

  • denial-of-service attacks.
  • distributed denial-of-service attacks.
  • application-layer attacks.
  • reflection attacks.
  • amplification attacks; or
  • other deliberate service-disruption attacks.

22. DDoS-for-Hire Services

Operating, advertising, selling, or providing unauthorized "booter", "stresser", or similar attack-for-hire services is prohibited.

23. Network Interference

You must not intentionally interfere with the normal operation of:

  • Hostwover networks.
  • upstream networks.
  • third-party networks.
  • DNS systems.
  • websites.
  • APIs.
  • email systems; or
  • other internet services.

24. IP Spoofing

You must not deliberately transmit traffic using forged or unauthorized source IP information where the purpose or effect is deceptive, abusive, or intended to facilitate attacks.

25. Packet Manipulation

Deliberate packet manipulation intended to bypass security controls, conceal attacks, disrupt networks, or impersonate another system is prohibited.

26. Open Proxies and Relays

Public proxy, VPN, tunneling, relay, or forwarding services may be subject to technical or product-specific restrictions.

You remain responsible for abuse occurring through any proxy, relay, gateway, VPN, tunnel, or similar system that you operate.

Hostwover may require Customers operating such systems to take reasonable measures to prevent abuse.

EMAIL AND MESSAGING

27. Spam

You must not use Hostwover Services to send unsolicited bulk messages or spam.

28. Unsolicited Commercial Email

You must not intentionally distribute bulk commercial email to recipients where you lack the consent, authorization, or other lawful basis required for the communication.

29. Purchased Mailing Lists

Use of purchased, harvested, scraped, stolen, or otherwise improperly obtained email lists may be restricted or prohibited where it results in unsolicited messaging or abuse.

30. Email Address Harvesting

You must not use Hostwover Services to harvest email addresses for spam, fraud, phishing, or unlawful marketing activities.

31. Mailing List Requirements

Customers operating mailing lists should maintain reasonable practices including:

  • legitimate subscriber acquisition.
  • accurate sender identification.
  • functional unsubscribe mechanisms.
  • suppression of unsubscribed recipients.
  • proper handling of complaints.
  • bounce management; and
  • compliance with applicable messaging laws.

32. Email Spoofing

You may not intentionally falsify sender information in connection with fraud, phishing, impersonation, or other abusive activity.

33. Mail Bombing

You must not send excessive volumes of messages to a person or system for the purpose of disruption, harassment, resource exhaustion, or denial of service.

34. Compromised Email Accounts

Customers must take reasonable action to secure email accounts that are compromised or being used to send abusive traffic.

Hostwover may temporarily restrict outbound email where necessary to contain abuse.

35. Email Reputation

Hostwover may impose technical restrictions where Customer activity materially threatens:

  • IP reputation.
  • domain reputation.
  • shared mail infrastructure.
  • mail delivery.
  • upstream provider relationships; or
  • other Customers' ability to send legitimate email.

36. Email Authentication

Where appropriate, Customers are encouraged to configure technologies such as:

  • SPF.
  • DKIM; and
  • DMARC.

Hostwover may require appropriate authentication configurations in circumstances involving recurring email abuse.

HOSTING CONTENT

37. Malicious Websites

You must not knowingly host websites primarily designed to:

  • distribute malware.
  • steal credentials.
  • conduct phishing.
  • defraud users.
  • compromise devices; or
  • facilitate unauthorized attacks.

38. Harmful Redirects

You must not knowingly use Hostwover Services to redirect users to phishing pages, malware, fraudulent websites, or similarly prohibited content.

39. Deceptive Download Pages

You must not intentionally create deceptive download pages designed primarily to install malicious or unauthorized software.

40. Pirated or Infringing Content

You must not knowingly use Hostwover Services to distribute content in violation of intellectual property rights.

This may include unauthorized distribution of copyrighted:

  • software.
  • movies.
  • television programs.
  • music.
  • books.
  • photographs.
  • games; or
  • other protected material.

41. Intellectual Property Claims

Hostwover may respond to valid intellectual property complaints in accordance with applicable law and Hostwover procedures.

Hostwover may request additional information from a complainant before taking action.

42. Trademark Abuse

You must not use another party's trademarks in a manner that unlawfully infringes their rights or intentionally deceives users regarding affiliation, endorsement, or ownership.

43. Counterfeit Goods

Hostwover Services must not be knowingly used primarily to sell, promote, or distribute counterfeit products in violation of applicable law.

ABUSIVE OR DANGEROUS CONTENT

44. Child Sexual Abuse Material

Hostwover has zero tolerance for child sexual abuse material or other unlawful sexual exploitation of children.

Hostwover Services must never be used to:

  • host.
  • store.
  • distribute.
  • advertise.
  • solicit.
  • trade.
  • link to for unlawful purposes; or
  • facilitate access to

child sexual abuse material.

Where required or permitted by law, Hostwover may preserve evidence and report suspected activity to appropriate authorities or service providers.

45. Sexual Exploitation

Hostwover Services must not be used to facilitate unlawful sexual exploitation, trafficking, coercion, or non-consensual sexual content.

46. Non-Consensual Intimate Material

You must not knowingly use Hostwover Services to distribute intimate imagery in violation of applicable law or without the required consent.

47. Human Trafficking

Hostwover Services must not be used to facilitate human trafficking, forced labor, or unlawful exploitation.

48. Terrorism

Hostwover Services must not be knowingly used to provide unlawful material support, operational infrastructure, recruitment systems, financing mechanisms, or other prohibited services for organizations or activities designated as terrorist under applicable law.

49. Credible Threats

You must not use Hostwover Services to communicate credible unlawful threats of violence against identifiable persons or groups.

50. Harassment

Hostwover Services must not be used primarily to conduct unlawful harassment, stalking, threats, or targeted abuse.

51. Doxxing

Publishing sensitive personal information with unlawful intent to threaten, harass, facilitate physical harm, or enable criminal activity is prohibited.

FINANCIAL AND COMMERCIAL ABUSE

52. Fraudulent Commerce

Customers operating websites or applications involving commerce must not intentionally:

  • advertise nonexistent products.
  • accept payment with no intention of delivery.
  • misrepresent their identity for fraudulent purposes.
  • fabricate payment interfaces.
  • operate deceptive refund schemes; or
  • conduct other fraudulent commerce.

53. Payment Card Information

Customers processing payment card information are responsible for implementing appropriate security controls and complying with applicable payment-industry and legal requirements.

Hostwover web hosting or server services do not by themselves make a Customer compliant with any particular payment-security standard.

54. Financial Services

Where a Customer uses Hostwover Services in connection with regulated financial activity, the Customer is responsible for obtaining any authorization, registration, or license required by applicable law.

Hostwover's provision of infrastructure does not constitute approval of the Customer's business model or regulatory status.

55. Gambling

Customers offering gambling, betting, lottery, gaming, or similar regulated services are responsible for ensuring that their activities are lawful in every jurisdiction in which they operate or target users.

Hostwover may restrict such services where required by law, upstream providers, payment providers, or infrastructure policies.

56. Cryptocurrency Services

Legitimate cryptocurrency-related websites, APIs, applications, or blockchain development are not automatically prohibited.

However, Customers remain responsible for complying with applicable law and this Agreement.

Fraudulent cryptocurrency schemes, theft, phishing, wallet-draining operations, malware, unauthorized cryptojacking, or similar abuse are prohibited.

57. Cryptocurrency Mining

Cryptocurrency mining may be prohibited or technically restricted on particular Hostwover VPS, VDS, hosting, or infrastructure products.

Customers must comply with product-specific restrictions and applicable upstream infrastructure requirements.

Where mining is prohibited for a Service, attempting to circumvent that restriction constitutes a violation of this Agreement.

SERVER RESOURCE USE

58. Shared Hosting Resource Use

Shared hosting is intended for workloads reasonably compatible with a shared environment.

Customers must not intentionally consume excessive resources in a way that materially degrades service for other Customers.

59. Excessive Resource Consumption

Hostwover may take action where a Customer's use creates abnormal or harmful levels of:

  • CPU consumption.
  • memory consumption.
  • disk I/O.
  • network traffic.
  • database load.
  • process creation.
  • email volume.
  • file operations; or
  • other resource consumption

that materially affects infrastructure stability or other Customers.

60. Resource Limits

Where a Service has stated technical limits, quotas, fair-use restrictions, or resource allocations, Customers must comply with those limits.

61. Circumvention of Limits

You must not intentionally bypass, defeat, manipulate, or circumvent:

  • bandwidth limits.
  • account quotas.
  • CPU restrictions.
  • API rate limits.
  • storage limits.
  • email limits.
  • user-license limits.
  • service restrictions; or
  • security controls.

62. VPS and VDS Responsibility

Customers with root, administrator, or equivalent access to VPS or VDS Services have greater responsibility for securing and managing their environments.

Customers are responsible for reasonable maintenance of:

  • operating systems.
  • applications.
  • access credentials.
  • firewall rules.
  • exposed ports.
  • user accounts.
  • software updates; and
  • security configurations.

63. Compromised Servers

If Hostwover reasonably determines that a Customer's server has been compromised and is actively causing abuse, Hostwover may temporarily:

  • isolate the server.
  • restrict network connectivity.
  • block affected ports.
  • suspend the server; or
  • take other proportionate measures

to prevent continuing harm.

64. Vulnerable Software

Customers are expected to make reasonable efforts to maintain supported and appropriately secured software.

Hostwover may contact Customers regarding critically vulnerable systems where Hostwover becomes aware that the system presents a significant security or abuse risk.

DOMAIN NAMES

65. Domain Abuse

Domains registered, transferred, or managed through Hostwover must not be knowingly used primarily for:

  • phishing.
  • malware distribution.
  • fraud.
  • botnet command and control.
  • unlawful impersonation.
  • spam operations; or
  • other activity prohibited by this Agreement.

66. Domain Registration Information

Customers must provide accurate registration and account information where required by applicable registrar, registry, ICANN, provider, or legal requirements.

67. Domain Suspension

Domain names may be suspended, locked, redirected, or otherwise restricted where required by:

  • the registry.
  • registrar.
  • upstream provider.
  • dispute-resolution process.
  • court order.
  • applicable law; or
  • abuse prevention requirements.

Hostwover may not be able to override action taken by the applicable registry or registrar.

68. Domain Disputes

Hostwover does not determine ownership disputes between competing trademark, business, or domain claimants except where required under applicable contractual or legal procedures.

Customers must use appropriate dispute-resolution or judicial processes where applicable.

DNS

69. DNS Abuse

Hostwover DNS Services must not be knowingly used to facilitate prohibited content, malware infrastructure, phishing operations, botnets, or other activity prohibited under this Agreement.

70. DNS Amplification

Customers must not intentionally configure or operate DNS systems in a manner designed to facilitate amplification attacks or other network abuse.

GOOGLE WORKSPACE AND THIRD-PARTY SERVICES

71. Third-Party Acceptable Use Rules

Where Hostwover resells or provides access to a third-party service, Customers must also comply with that provider's applicable acceptable use terms.

72. Google Workspace

Customers using Google Workspace through Hostwover must comply with Google's then-current acceptable use requirements and other applicable Google terms.

Hostwover cannot authorize conduct prohibited by Google.

73. Upstream Infrastructure Policies

Certain Hostwover Services may operate on infrastructure supplied by external providers.

Use of those Services may therefore be subject to additional technical, security, abuse, or acceptable-use restrictions imposed by the applicable provider.

A Customer must not use Hostwover to circumvent restrictions that apply to the underlying infrastructure.

74. Provider Enforcement

Where an upstream provider requires Hostwover to investigate, restrict, suspend, or terminate activity due to abuse, Hostwover may take reasonably necessary action to comply.

APIs, AUTOMATION AND ARTIFICIAL INTELLIGENCE

75. API Usage

Customers using Hostwover APIs must comply with:

  • authentication requirements.
  • technical limits.
  • rate limits.
  • authorization requirements.
  • documentation.
  • security requirements; and
  • applicable product terms.

76. API Abuse

Customers must not intentionally:

  • overload Hostwover APIs.
  • bypass API limits.
  • scrape restricted information.
  • enumerate accounts without authorization.
  • compromise API credentials.
  • exploit API vulnerabilities; or
  • interfere with API availability.

77. Automated Requests

Automation is permitted where supported by the applicable Service.

Hostwover may restrict automated activity that is abusive, disproportionately resource-intensive, unauthorized, or designed to circumvent technical controls.

78. Artificial Intelligence Services

Where Hostwover provides artificial intelligence features or access to AI systems, Customers must use those Services in accordance with:

  • applicable law.
  • this Agreement.
  • applicable AI-specific terms.
  • provider policies; and
  • technical restrictions.

79. AI Abuse

AI functionality must not be deliberately used as part of activity otherwise prohibited by this Agreement.

Using an AI feature does not make prohibited conduct permissible.

80. Automated Security Decisions

Hostwover may use automated systems to identify potential:

  • spam.
  • fraud.
  • malware.
  • phishing.
  • abnormal traffic.
  • account compromise; or
  • other abuse.

Automated detection alone does not necessarily constitute a final determination of wrongdoing.

Hostwover may review relevant information before taking significant action where reasonably practicable.

PRIVACY AND DATA

81. Unauthorized Personal Data

You must not knowingly obtain, store, process, sell, distribute, or disclose personal information through Hostwover Services in violation of applicable law.

82. Privacy Compliance

Customers determine the purposes for which they use Hostwover Services and remain responsible for meeting privacy and data-protection obligations applicable to their activities.

83. Surveillance

You must not use Hostwover Services to perform unlawful interception, surveillance, tracking, or monitoring of another person.

84. Stolen Data

Hostwover Services must not knowingly be used to distribute, sell, exchange, or monetize data obtained through unauthorized system access or unlawful theft.

RESELLERS AND CUSTOMER-PROVIDED SERVICES

85. Reseller Responsibility

If Hostwover permits a Customer to resell or provide services to End Users, that Customer remains responsible for taking reasonable action against abuse originating from its End Users.

86. End-User Policies

Resellers and platform operators should maintain acceptable-use rules suitable for their services.

Such rules must not permit conduct prohibited by this Agreement.

87. Abuse Contact

Customers operating public hosting, application, proxy, mail, or platform services may be required to maintain a functioning method through which abuse reports can be received.

INVESTIGATION AND ENFORCEMENT

88. Abuse Reports

Hostwover may investigate credible reports alleging violations of this Agreement.

Reports may originate from:

  • internet users.
  • security researchers.
  • rights holders.
  • law enforcement.
  • government authorities.
  • registries.
  • registrars.
  • infrastructure providers.
  • email providers.
  • anti-abuse organizations.
  • automated security systems; or
  • other sources.

89. Evidence

Hostwover may consider information including:

  • URLs.
  • domain names.
  • IP addresses.
  • timestamps.
  • network logs.
  • headers.
  • screenshots.
  • malware indicators.
  • threat intelligence.
  • provider notifications.
  • account activity; and
  • other reasonably relevant evidence.

90. Customer Cooperation

Hostwover may request that a Customer:

  • investigate activity.
  • remove prohibited content.
  • patch vulnerable software.
  • secure an account.
  • stop abusive traffic.
  • provide authorization evidence.
  • explain suspicious usage; or
  • otherwise remedy an alleged violation.

Customers must reasonably cooperate with legitimate abuse investigations.

91. Response Deadlines

Where urgent security or abuse issues exist, Hostwover may provide a deadline by which corrective action must be completed.

The length of the deadline may depend on the seriousness and immediacy of the risk.

Critical abuse may require immediate action without advance notice.

92. Enforcement Measures

Depending on severity, Hostwover may take one or more actions including:

  • issuing a warning.
  • requesting corrective action.
  • blocking a port.
  • restricting email.
  • disabling an account.
  • disabling a website.
  • isolating a server.
  • restricting network connectivity.
  • removing specific content where appropriate.
  • suspending a Service.
  • suspending an account.
  • terminating a Service.
  • terminating an account.
  • refusing renewal; or
  • reporting activity where legally required or appropriate.

93. Proportional Enforcement

Where reasonably practicable, Hostwover will attempt to use enforcement measures proportionate to:

  • severity.
  • urgency.
  • actual or potential harm.
  • recurrence.
  • Customer cooperation.
  • technical feasibility; and
  • applicable provider or legal requirements.

94. Immediate Suspension

Hostwover may take immediate action without prior notice where Hostwover reasonably believes that continued operation presents an urgent risk involving:

  • phishing.
  • active malware.
  • ransomware.
  • significant network attacks.
  • child sexual abuse material.
  • fraud.
  • serious infrastructure compromise.
  • legal obligations.
  • imminent harm; or
  • comparable serious abuse.

95. Repeat Violations

Repeated violations may result in stronger enforcement, including permanent termination.

Repeated failure to secure compromised systems may also be treated as a violation where the Customer has received reasonable notice and fails to take corrective action.

96. Evasion After Suspension

Creating or using additional Hostwover accounts for the primary purpose of bypassing an abuse suspension or termination is prohibited.

97. Emergency Action

Hostwover may take emergency technical measures necessary to protect:

  • its infrastructure.
  • upstream networks.
  • Customers.
  • internet users; or
  • the integrity of affected Services.

LAW ENFORCEMENT AND LEGAL REQUESTS

98. Legal Compliance

Hostwover may take action necessary to comply with legally valid:

  • court orders.
  • governmental requests.
  • regulatory obligations.
  • law-enforcement requirements; or
  • other binding legal processes.

99. Preservation

Where legally required or reasonably necessary in connection with a valid investigation, Hostwover may preserve relevant account or technical information in accordance with applicable law and Hostwover's Privacy Policy.

100. Disclosure

Hostwover will handle disclosure of Customer information in accordance with applicable law and the Hostwover Privacy Policy.

FALSE OR ABUSIVE COMPLAINTS

101. Good-Faith Reports

Persons submitting abuse reports should act in good faith and provide reasonably accurate information.

102. False Reports

Knowingly submitting materially false abuse, infringement, security, or legal complaints for the purpose of harming another Customer is prohibited.

CUSTOMER SECURITY

103. Password Security

Customers are responsible for maintaining reasonable security for authentication credentials.

Passwords, API keys, private keys, administrative tokens, and similar secrets must not intentionally be exposed to unauthorized persons.

104. Multi-Factor Authentication

Where Hostwover makes multi-factor authentication available, Customers are strongly encouraged to enable it for sensitive or administrative accounts.

105. Software Updates

Customers managing their own servers or applications should apply appropriate security updates within a reasonable period based on risk.

106. Backups

Customers are responsible for maintaining appropriate backups unless a Hostwover Service expressly states that backup responsibility is included.

Backups do not remove the Customer's obligation to operate systems securely.

SERVICE-SPECIFIC RULES

107. Product Agreements

Certain Services may have additional acceptable-use requirements contained in product-specific agreements.

These may include:

  • Domain Registration Agreement.
  • Domain Transfer Agreement.
  • Domain Renewal & Expiration Agreement.
  • Web Hosting Agreement.
  • VPS Agreement.
  • VDS Agreement.
  • Professional Email Agreement.
  • Google Workspace Agreement; and
  • other Hostwover product terms.

108. Stricter Service Restrictions

Some products may impose stricter restrictions than this general Agreement because of:

  • infrastructure design.
  • shared resource limitations.
  • provider requirements.
  • registry rules.
  • email reputation requirements.
  • security requirements; or
  • applicable law.

The stricter applicable requirement will govern that Service to the extent of the specific conflict.

SERVICE AVAILABILITY AND LIABILITY

109. No Right to Use Services for Abuse

Payment for a Hostwover Service does not create a right to use that Service in violation of this Agreement.

110. Suspension Does Not Waive Payment Obligations

Where a Service is suspended because of a Customer's violation, suspension does not automatically eliminate amounts already due or committed.

Refund eligibility remains governed by the applicable Hostwover Refund Policy, product agreement, order terms, and applicable law.

111. Customer Responsibility for Consequences

Customers are responsible for consequences resulting from their prohibited activity or from activity they knowingly authorize.

112. Third-Party Restrictions

Hostwover is not responsible where a third party independently:

  • blocks an IP address.
  • blacklists a domain.
  • rejects email.
  • disables an account.
  • removes search results.
  • blocks network traffic.
  • suspends a third-party platform; or
  • takes similar action

because of activity associated with the Customer.

Hostwover may assist where reasonably possible but cannot guarantee reversal of third-party decisions.

REPORTING ABUSE

113. Reporting Violations

Suspected misuse of Hostwover Services may be reported to Hostwover Support.

Reports should contain sufficient information for Hostwover to identify and investigate the relevant Service.

Useful information may include:

  • affected domain.
  • URL.
  • IP address.
  • description of the alleged violation.
  • date and time.
  • supporting evidence; and
  • contact information for the reporter.

114. Abuse Reporting Contact

Reports relating to suspected abuse may be submitted through:

Hostwover Support

Email: [email protected]

Website: hostwover.com

Hostwover may introduce a dedicated abuse-reporting channel in the future.

115. Security Vulnerabilities

Security researchers who discover vulnerabilities affecting Hostwover systems should report them privately rather than publicly exploiting the vulnerability or accessing Customer information.

POLICY CHANGES

116. Updates

Hostwover may update this Agreement from time to time to address:

  • new Services.
  • new attack techniques.
  • security threats.
  • changes in provider requirements.
  • legal requirements.
  • network protection.
  • operational requirements; or
  • emerging forms of abuse.

117. Material Changes

Where required by applicable law, Hostwover will provide appropriate notice of material changes.

118. Continued Use

Continued use of Hostwover Services after an updated Agreement becomes effective constitutes acceptance of the updated Agreement to the extent permitted by applicable law.

INTERPRETATION

119. Good-Faith Interpretation

This Agreement cannot identify every possible form of abusive conduct.

Activity that is substantially equivalent to expressly prohibited conduct may also be restricted where Hostwover reasonably determines that it creates comparable harm, security risk, or abuse.

120. Legitimate Use

Nothing in this Agreement is intended to prohibit ordinary legitimate activities such as:

  • lawful web hosting.
  • software development.
  • authorized security testing.
  • business email.
  • APIs.
  • gaming servers where supported.
  • databases.
  • development environments.
  • VPN use where permitted.
  • private networks.
  • remote administration.
  • lawful content distribution.
  • research; or
  • ordinary business applications.

Such use remains subject to applicable Service limits and product-specific rules.

121. No Legal Advice

This Agreement establishes Hostwover's service-use rules.

It is not legal advice to Customers regarding whether their particular activity is lawful.

Customers are responsible for obtaining appropriate professional advice where necessary.

122. Conflict With Product Terms

If a specific Hostwover product agreement imposes a more specific acceptable-use requirement, the product-specific requirement will govern that Service to the extent of the conflict.

123. Third-Party Terms

Where a third-party provider imposes mandatory restrictions on a Service supplied through Hostwover, those restrictions also apply to that Service.

Hostwover cannot grant permission to violate an upstream provider's applicable terms.

124. Relationship With Terms of Service

This Agreement is incorporated into and forms part of the Hostwover Terms of Service.

Violation of this Agreement may therefore constitute a violation of the Hostwover Terms of Service.

125. Severability

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by applicable law.

126. No Waiver

Hostwover's failure to enforce a provision on one occasion does not waive its right to enforce that provision later.

127. Headings

Headings are provided for convenience only and do not limit or expand the meaning of this Agreement.

128. Language

Hostwover may provide translated versions of this Agreement.

Where permitted by applicable law and unless Hostwover expressly provides otherwise, the English version will control in the event of a material inconsistency between translations.

DEFINITIONS

129. "Abuse"

"Abuse" means use of Hostwover Services that violates this Agreement, applicable product terms, applicable provider requirements, or applicable law.

130. "Customer"

"Customer" means any person or entity purchasing, accessing, controlling, managing, or using a Hostwover Service.

131. "End User"

"End User" means a person who accesses or uses a Service made available through a Customer.

132. "Services"

"Services" means products, infrastructure, software, subscriptions, domains, hosting, servers, email, Workspace products, APIs, AI functionality, and other services provided, sold, resold, or managed through Hostwover.

133. "Upstream Provider"

"Upstream Provider" means a registry, registrar, infrastructure provider, cloud provider, software provider, email provider, distributor, reseller platform, network provider, or other third party involved in delivering a Hostwover Service.

CUSTOMER ACKNOWLEDGMENT

134. Acceptance

By using Hostwover Services, you acknowledge that:

  1. you must comply with applicable law.
  2. fraud and phishing are prohibited.
  3. malware and ransomware operations are prohibited.
  4. unauthorized access and security attacks are prohibited.
  5. unauthorized network scanning is prohibited.
  6. denial-of-service attacks are prohibited.
  7. spam and abusive messaging are prohibited.
  8. domain and email abuse are prohibited.
  9. you are responsible for users you authorize.
  10. service-specific restrictions may apply.
  11. upstream provider restrictions may apply.
  12. Hostwover may investigate credible abuse complaints.
  13. serious violations may result in immediate suspension.
  14. repeat violations may result in termination.
  15. payment does not authorize abusive activity; and
  16. Customers managing servers remain responsible for reasonable security of those systems.

135. Effective Date

This Agreement becomes effective when a Customer purchases, activates, accesses, renews, or continues using a Hostwover Service to which this Agreement applies.

136. Contact

Questions concerning this Acceptable Use Agreement may be directed to:

Hostwover Support

Email: [email protected]

Website: hostwover.com

END OF ACCEPTABLE USE AGREEMENT