Professional Email Agreement

This Professional Email Agreement ("Agreement") governs the purchase, provisioning, administration, access, use, renewal, suspension, cancellation, and termination of Professional Email Services provided through Hostwover.

This Agreement is entered into between:

• Hostwover ("Hostwover", "we", "us", or "our"); and
• the individual or organization purchasing, administering, accessing, or using the Professional Email Service ("Customer", "you", or "your").

By ordering, activating, renewing, configuring, administering, or using a Hostwover Professional Email Service, you agree to this Agreement.

This Agreement forms part of Hostwover's Terms of Service.

Your use of Professional Email is also subject to applicable Hostwover legal documents, including:

• Terms of Service.
• Acceptable Use Agreement.
• Acceptable Use Policy.
• Abuse Handling Policy.
• Privacy Policy.
• Privacy / Data Protection Policy.
• Information Security Policy.
• Refund Policy.
• Service Level Agreement.
• Customer Service Policy.
• Responsible Disclosure Policy.
• Trademark & Copyright Policy.
• Complaints & Dispute Resolution; and
• other terms expressly applicable to the purchased Service.

Where a domain is registered or managed through Hostwover, the applicable domain agreements also apply separately.

For this Agreement:

Professional Email

A business email Service allowing eligible Customers to create and use email addresses associated with a domain name.

Email Account

An individual mailbox or email identity provisioned through the Professional Email Service.

Mailbox

The storage and email environment associated with an Email Account.

Administrator

A Customer-authorized person permitted to create, configure, suspend, delete, or otherwise manage Email Accounts.

End User

An individual authorized by the Customer to use an Email Account.

Customer Data

Email messages, attachments, contacts, configuration, account information, and other data stored or processed through the Professional Email Service.

Domain

The domain name associated with the Professional Email Service.

Storage Allocation

The amount of mailbox or account storage provided under the applicable Professional Email Plan.

Add-On Storage

Additional storage purchased or allocated beyond the storage included with the applicable Professional Email Plan.

Hostwover Professional Email allows Customers to create business email addresses using an eligible domain.

Depending on the applicable plan, functionality may include:

• individual mailboxes.
• webmail.
• SMTP.
• IMAP.
• POP where supported.
• mobile and desktop email-client compatibility.
• aliases.
• forwarding.
• contacts.
• calendars where included.
• spam filtering.
• malware filtering.
• mailbox administration.
• storage management.
• additional storage.
• domain-level configuration.
• email authentication functionality.
• support; and
• other email-related features.

Only features expressly included in the purchased plan are contractually included.

Professional Email is separate from:

• Web Hosting.
• domain registration.
• VPS.
• VDS.
• Google Workspace; and
• other Hostwover Services

unless expressly bundled.

Purchasing one Service does not automatically purchase, renew, or cancel another.

Hostwover may offer different Professional Email plans.

A plan may differ according to:

• mailbox quantity.
• storage.
• features.
• billing period.
• administrative functionality.
• add-on availability.
• support functionality; and
• other disclosed characteristics.

The specifications displayed for the purchased Professional Email Plan form part of the applicable Service description.

Hostwover may change plans offered for future purchases without automatically changing the Customer's current paid-term specifications.

The Customer may create Email Accounts only up to the quantity permitted by the applicable subscription.

Creating additional mailboxes may require:

• increasing the mailbox quantity.
• upgrading the plan.
• purchasing additional licenses; or
• another supported modification.

Each Email Account may receive a storage allocation determined by the applicable plan, mailbox quantity, configuration, or Service description.

Customers should review the storage allocation displayed for their subscription.

Where Hostwover's Professional Email offering uses different storage allocations according to mailbox quantity or selected plan, changing the subscription may change the storage allocation applicable to individual mailboxes.

Hostwover will seek to make the applicable allocation clear before the Customer confirms a material plan change.

Hostwover may allow Customers to purchase additional mailbox storage.

Where Add-On Storage is available, it may be:

• purchased in defined units.
• assigned to selected mailboxes.
• reallocated between eligible mailboxes.
• returned to an available storage pool after removal from a mailbox; or
• otherwise managed

according to the applicable Service functionality.

Where the Service provides pooled Add-On Storage, unused purchased storage may remain available for assignment to eligible mailboxes.

The Account interface or applicable Service documentation will determine the current:

• purchased amount.
• assigned amount.
• used amount; and
• available balance.

Purchasing additional storage does not by itself create additional Email Accounts.

Mailbox quantity and storage allocation are separate Service characteristics.

Customers are responsible for monitoring mailbox storage usage.

When a Mailbox reaches or approaches its limit:

• receipt of new messages may fail.
• sending may be affected.
• synchronization may be affected.
• mailbox functionality may be restricted; or
• additional storage or cleanup may be required.

The Customer and End Users are responsible for managing data within their Storage Allocation.

Hostwover is not responsible for delivery failures caused solely by a Customer-controlled Mailbox remaining full after applicable storage information has been made available.

Mandatory legal rights remain unaffected.

After a valid Professional Email order is submitted, Hostwover will attempt to provision the Service.

Provisioning may require:

• successful payment.
• Account verification.
• domain information.
• domain ownership or control.
• mailbox quantity.
• administrator information.
• technical configuration; and
• other information reasonably required to activate the Service.

The Service is considered active when provisioning has successfully completed and the relevant email-administration functionality becomes available.

An:

• order.
• invoice.
• payment authorization.
• pending status; or
• provisioning request

does not by itself mean that provisioning is complete.

Provisioning may fail because of:

• invalid domain information.
• payment failure.
• verification failure.
• unsupported configuration.
• technical error.
• Service availability.
• domain status.
• security concerns; or
• another legitimate operational reason.

Where a paid Professional Email Service cannot be provisioned, the affected transaction will be handled according to:

• Terms of Service.
• Refund Policy; and
• applicable law.

Professional Email generally requires a valid domain name.

The Customer is responsible for maintaining rights to use the Domain associated with the Service.

Using a Domain for Professional Email does not itself determine legal ownership of that Domain.

Domain ownership or registration rights are governed separately by the applicable domain-registration records and agreements.

If the Domain associated with Professional Email expires, email functionality may stop even if the Professional Email subscription itself remains active.

This may affect:

• receiving mail.
• sending mail.
• authentication.
• DNS resolution.
• mailbox access through configured clients; or
• other functionality.

Renewing Professional Email does not automatically renew the associated Domain unless the Customer separately renews the Domain or the applicable order expressly combines the transactions.

Transferring the associated Domain does not automatically transfer, cancel, or migrate Professional Email.

The Customer must preserve the email-related DNS configuration where continued use of the Service is intended.

Professional Email may require DNS records including:

• MX.
• SPF.
• DKIM.
• DMARC.
• TXT.
• CNAME; or
• other verification or mail-routing records.

Where DNS is controlled by the Customer or another provider, the Customer is responsible for applying the required records correctly.

Incorrect DNS configuration may cause:

• incoming mail failure.
• outgoing mail authentication problems.
• spam classification.
• verification failure.
• DKIM failure.
• SPF failure.
• DMARC failure; or
• complete email interruption.

DNS changes may require time to propagate through distributed DNS caches.

Hostwover does not guarantee immediate recognition of every DNS change by all Internet systems.

MX records determine where mail for the Domain is delivered.

Customers must ensure that applicable MX records point to the correct email environment.

Hostwover may provide recommended SPF configuration.

SPF helps receiving systems evaluate whether a server is authorized to send email for the Domain.

Incorrect SPF configuration may affect delivery.

DKIM functionality may be provided or supported.

The Customer may need to publish applicable DNS records to enable DKIM authentication.

Customers may configure DMARC according to their requirements.

An incorrectly configured restrictive DMARC policy may cause legitimate messages to be rejected or quarantined.

Hostwover may provide the technical values or functionality required for supported email-authentication mechanisms.

Where the Customer controls DNS, the Customer is responsible for publishing and maintaining the required DNS records.

Administrators may create eligible Email Accounts through the available management interface.

Each Email Account must use a supported address under the applicable Domain.

The Customer is responsible for choosing lawful and appropriate mailbox names.

Examples may include:

• name@domain.
• support@domain.
• sales@domain; or
• other Customer-selected addresses.

Customers must not create or use Email Accounts for unlawful or deceptive impersonation.

The Customer is responsible for ensuring that persons granted administrative privileges are authorized to manage the Professional Email subscription.

An Administrator may be able to:

• create users.
• reset passwords.
• delete mailboxes.
• change storage allocations.
• configure aliases.
• change forwarding.
• suspend accounts.
• modify settings; or
• perform other supported administrative actions.

The Customer is responsible for authorized Administrator actions.

Hostwover is not responsible for Customer Data changes caused solely by an authorized Administrator acting within permissions granted by the Customer.

Customers may assign Email Accounts to employees, contractors, representatives, or other authorized End Users.

The Customer remains responsible for ensuring that End Users comply with this Agreement and applicable Hostwover policies.

When an End User no longer requires access, the Customer should promptly:

• disable access.
• reset credentials.
• remove forwarding.
• review aliases.
• preserve necessary business data.
• delete or reassign the Mailbox where appropriate; and
• revoke access from devices.

Where supported, the Customer may reassign an Email Account to another authorized user.

The Customer is responsible for handling existing Customer Data lawfully before reassignment.

Customers are responsible for determining lawful handling of email belonging to former employees or other departing users.

Hostwover does not determine employment-law or privacy rights between the Customer and its personnel.

End Users and Administrators are responsible for protecting email credentials.

Customers should require:

• strong passwords.
• unique passwords.
• secure credential storage.
• appropriate password changes; and
• avoidance of credential sharing.

Where MFA is supported, Hostwover recommends enabling it for eligible administrative or mailbox access.

Credentials should not be shared with unauthorized persons.

Shared credentials make accountability and security more difficult.

If the Customer suspects that an Email Account has been compromised, the Customer should promptly:

• change the password.
• revoke active sessions where supported.
• review forwarding rules.
• review filters.
• review sent mail.
• review aliases.
• check recovery information.
• inspect affected devices; and
• notify Hostwover where assistance is required.

Where Hostwover reasonably detects suspected account compromise, Hostwover may:

• require password reset.
• terminate sessions.
• restrict sending.
• suspend the Mailbox.
• require verification.
• disable suspicious forwarding.
• restrict administrative changes; or
• take another proportionate protective action.

The Customer retains applicable rights in Customer Data stored through Professional Email.

Hostwover does not obtain ownership of Customer email messages merely because they are processed through the Service.

The Customer authorizes Hostwover to technically process email data where reasonably necessary to:

• deliver messages.
• receive messages.
• store mail.
• synchronize mailboxes.
• filter spam.
• detect malware.
• provide requested support.
• maintain security.
• maintain the Service.
• investigate abuse.
• comply with law; or
• fulfill Hostwover's contractual obligations.

The Customer is responsible for email messages and attachments sent by its End Users.

Professional Email must be used in accordance with:

• applicable law.
• Terms of Service.
• Acceptable Use Policy.
• Abuse Handling Policy; and
• other applicable requirements.

Professional Email must not be used to send unsolicited bulk email prohibited by applicable law or Hostwover policies.

Prohibited activity may include:

• spam campaigns.
• phishing.
• credential theft.
• malware delivery.
• email bombing.
• fraudulent messages.
• deceptive sender impersonation.
• forged identities.
• scam campaigns.
• malicious attachments; or
• other prohibited communications.

Professional Email should not be assumed to be a mass-marketing or high-volume bulk-mail platform unless Hostwover expressly offers that capability.

Customers sending marketing email are responsible for complying with applicable:

• consent requirements.
• unsubscribe requirements.
• sender-identification requirements.
• marketing laws.
• privacy laws; and
• recipient preferences.

Use of mailing lists must remain within the technical and policy limits of the Professional Email Service.

Large-scale campaigns may require a specialized email-delivery Service.

Professional Email may apply limits relating to:

• messages per minute.
• messages per hour.
• messages per day.
• recipient count.
• concurrent connections.
• message size.
• attachment size; or
• other anti-abuse and technical thresholds.

The applicable limits depend on the Service configuration.

Sending limits may be used to:

• prevent spam.
• reduce compromised-account abuse.
• protect mail reputation.
• protect system stability.
• reduce fraud; and
• support fair use.

Customers must not attempt to circumvent applicable sending limits through:

• multiple mailboxes.
• automation designed to evade restrictions.
• forged identities.
• unauthorized relays; or
• another method intended to bypass anti-abuse controls.

Hostwover may temporarily restrict outgoing mail where unusual activity indicates:

• compromise.
• spam.
• malware.
• abuse.
• excessive sending.
• unusual authentication.
• or another material risk.

Mail traffic may be rate-limited where reasonably necessary to maintain:

• deliverability.
• platform stability.
• reputation; or
• security.

Hostwover seeks to transmit legitimate email reliably but does not guarantee delivery of every message.

Email delivery may be affected by:

• recipient server policies.
• recipient spam filters.
• blocklists.
• DNS.
• SPF.
• DKIM.
• DMARC.
• sender reputation.
• message Content.
• attachments.
• recipient mailbox capacity.
• recipient configuration.
• Internet routing.
• recipient-provider outages; or
• other third-party systems.

Successful transmission of a message does not guarantee placement in the recipient's primary inbox.

A recipient may place a message in:

• spam.
• junk.
• quarantine.
• promotions.
• another folder; or
• another filtering category.

A message may generate a delivery failure or bounce notification.

The Customer is responsible for reviewing recurring delivery failures.

Repeatedly sending messages to large numbers of invalid or nonexistent recipients may trigger anti-abuse controls.

High spam-complaint rates may result in:

• rate limits.
• investigation.
• temporary suspension.
• sending restriction; or
• other proportionate action.

Sender reputation may depend on factors beyond Hostwover's direct control.

These may include:

• sending behavior.
• recipient engagement.
• spam complaints.
• bounce rates.
• domain reputation.
• authentication.
• message Content; and
• third-party reputation systems.

Hostwover does not guarantee a specific sender or domain reputation score.

Independent organizations may maintain email blocklists.

Hostwover does not control every third-party blocklist.

Where appropriate, Hostwover may investigate or assist with a deliverability or reputation issue.

Hostwover cannot guarantee removal from an independent blocklist.

Hostwover seeks to receive messages directed to valid active Email Accounts, subject to applicable:

• filtering.
• security.
• storage.
• message-size.
• domain.
• DNS; and
• account restrictions.

The Professional Email Service may use automated spam filtering.

Spam filters can produce:

• false positives.
• false negatives.
• quarantined messages; or
• rejected messages.

No spam filter can identify every unwanted message perfectly.

Where a spam or quarantine interface is available, Customers should review it when expecting important messages that have not appeared in the inbox.

Professional Email may include mechanisms intended to detect or restrict malicious:

• attachments.
• links.
• executable files.
• scripts; or
• other harmful Content.

No malware-detection system can guarantee identification of every malicious file or link.

End Users should continue to exercise caution with unexpected attachments and links.

Certain file types or attachments may be:

• blocked.
• quarantined.
• limited.
• rejected; or
• modified

for security or technical reasons.

Professional Email may impose a maximum message size.

Message size may include:

• message body.
• headers.
• attachments.
• encoding overhead; and
• related data.

Professional Email should not be assumed to be a general-purpose large-file-transfer system.

Customers needing to transfer very large files should use an appropriate storage or file-sharing Service.

Where Webmail is included, Customers may access eligible Email Accounts through a browser-based interface.

Webmail is designed for supported current browsers.

Substantially outdated or unsupported browsers may experience reduced functionality.

Where IMAP is available, End Users may synchronize email with compatible clients.

Where POP access is supported, local client configuration may affect whether messages remain on the server.

Customers are responsible for understanding their client settings.

SMTP access may be provided for sending mail according to applicable authentication and anti-abuse requirements.

The Customer is responsible for correctly configuring third-party email clients.

Hostwover may provide supported configuration information but does not control third-party client software.

Hostwover does not guarantee that every:

• mail client.
• operating system.
• mobile application.
• plugin; or
• legacy protocol implementation

will remain compatible with Professional Email.

Customers should keep email client software reasonably current for security and compatibility.

Where an email application downloads local copies of messages, Hostwover does not control those local copies.

The Customer is responsible for security and backup of locally stored data.

Professional Email may provide email-forwarding functionality.

Forwarded mail may be affected by:

• spam filtering.
• authentication alignment.
• recipient-provider policies.
• forwarding loops.
• reputation.
• or other technical considerations.

Customers must not intentionally create forwarding configurations that cause mail loops or material Service disruption.

Hostwover does not control delivery after a message is forwarded to an external email provider.

Eligible plans may allow Email Aliases.

An alias may receive email for delivery to another Mailbox but does not necessarily provide an independent Mailbox or independent storage.

Catch-all functionality, where available, may increase unwanted mail and should be configured carefully.

Availability is not guaranteed for every plan.

Where supported, auto-responder functionality must not be configured in a way that creates mail loops, spam, or abuse.

End Users may be able to create:

• message filters.
• forwarding rules.
• folders.
• auto-replies; or
• other mailbox automation.

The Customer is responsible for Customer-created rules.

Account compromise may result in malicious forwarding or filtering rules.

Customers investigating compromise should review such rules carefully.

Where contacts, calendars, or related collaboration features are included, their availability and storage characteristics depend on the applicable plan.

Customers are responsible for Personal Data stored in their contact lists.

Hostwover does not control whether external recipients accept, reject, filter, or correctly process calendar invitations.

Hostwover processes Professional Email-related Personal Data according to its Privacy Policy and applicable data-protection requirements.

Where the Customer determines why and how Personal Data in its Email Accounts is processed, the Customer may act as a controller or equivalent responsible party under applicable data-protection law.

Where Hostwover processes email Personal Data solely to provide the Professional Email Service on the Customer's behalf, Hostwover may act as a processor or equivalent service provider.

Additional data-processing terms may apply where required.

The Customer is responsible for providing any privacy notices required for the Customer's own End Users, employees, customers, or correspondents.

If the Customer monitors or accesses employee or End-User mailboxes, the Customer is responsible for determining whether such monitoring is lawful and appropriately disclosed.

Hostwover does not determine whether a Customer is legally entitled to inspect an employee's email.

The Customer must obtain its own legal guidance where required.

Hostwover seeks to protect Customer Data using technical and organizational measures appropriate to the Service.

Security controls may include:

• authentication.
• access controls.
• encryption in transit where technically applicable.
• spam controls.
• malware controls.
• monitoring.
• logging.
• anti-abuse controls.
• administrative restrictions; and
• other appropriate safeguards.

No email system can be guaranteed completely secure against every:

• phishing attempt.
• malware attack.
• credential compromise.
• zero-day vulnerability.
• social-engineering attack.
• misconfiguration; or
• third-party threat.

Hostwover is responsible for security measures within Hostwover's control.

The Customer is responsible for matters including:

• End-User passwords.
• administrator access.
• Customer devices.
• mailbox permissions.
• forwarding configuration.
• Customer DNS.
• user security awareness; and
• Customer-controlled integrations.

End Users should protect devices used to access Professional Email.

Compromised Customer devices may expose:

• passwords.
• messages.
• attachments.
• contacts.
• tokens.
• sessions; or
• other Customer Data.

Customers should exercise caution when accessing Professional Email from public or shared computers.

Customers are responsible for password storage performed by their own:

• browsers.
• operating systems.
• password managers.
• email clients; or
• devices.

Hostwover may provide recovery procedures for eligible administrative or Email Accounts.

Recovery may require identity or ownership verification.

Hostwover may request additional verification where a recovery request presents elevated security risk.

Customers must not attempt to bypass:

• authentication.
• sending limits.
• anti-spam systems.
• account restrictions.
• security verification.
• administrative permissions; or
• other technical controls.

Messages remain stored subject to:

• available Storage Allocation.
• Customer deletion.
• mailbox configuration.
• retention settings where available.
• suspension.
• termination.
• applicable backup lifecycle; and
• legal obligations.

When an End User deletes a message, the message may move through one or more states such as:

• Deleted Items.
• Trash.
• recoverable deletion.
• permanent deletion; or
• backup retention

depending on the Service.

Hostwover does not guarantee recovery of every deleted email.

Customers should not rely on recoverability after permanent deletion.

Deleting a Mailbox may result in deletion of:

• messages.
• folders.
• contacts.
• mailbox settings.
• rules.
• aliases associated exclusively with that Mailbox; and
• other Mailbox data.

Administrators should preserve necessary Customer Data before deleting an Email Account.

Where deleted-mailbox recovery is technically available, it may be:

• time limited.
• subject to backup availability.
• subject to verification.
• subject to fees; or
• unavailable.

Hostwover does not guarantee deleted-mailbox recovery unless expressly stated.

Creating a new Mailbox with the same email address after deletion does not guarantee restoration of the previous Mailbox data.

Professional Email may use backup or recovery systems as part of Service operation.

A Customer-facing backup or restore feature is included only where expressly stated.

Unless expressly offered, Professional Email should not be treated as an indefinite legal archive or records-management Service.

Customers subject to legal, regulatory, contractual, or business archiving obligations are responsible for implementing appropriate archiving arrangements.

Customers with critical email-retention requirements should maintain appropriate independent copies or archiving systems.

No backup system can guarantee recovery from every:

• accidental deletion.
• corruption.
• malicious deletion.
• account compromise.
• software issue.
• infrastructure failure; or
• other event.

Hostwover may preserve certain records where legally required.

Legal preservation does not necessarily make those records available to the Customer.

Where functionality is available, Customers may export or synchronize mailbox data before cancellation or migration.

Hostwover may offer mailbox migration assistance.

Migration may depend on:

• source provider.
• supported protocols.
• source credentials.
• mailbox size.
• source restrictions.
• source availability.
• data format; and
• technical compatibility.

By requesting migration, the Customer represents that the Customer is authorized to access and migrate the source mailboxes.

Temporary source credentials may be required.

Customers should provide migration credentials only using an appropriate authorized method.

Where appropriate, Customers should change temporary or exposed source credentials following completion of the migration.

A migration may include supported:

• email messages.
• folders.
• mailbox structure; or
• other expressly supported data.

It may not necessarily include:

• every contact.
• every calendar.
• every rule.
• every signature.
• every alias.
• every forwarding rule.
• every local-only message; or
• unsupported proprietary data.

Hostwover cannot guarantee that every mailbox from every external platform can be migrated perfectly.

Migration may be affected by restrictions imposed by the source email environment.

Customers should verify migrated mailboxes before terminating the previous email Service.

Moving mail delivery to Professional Email may require changing MX and related DNS records.

The Customer should coordinate DNS changes carefully to reduce the risk of missed messages.

During DNS propagation, some senders may temporarily deliver messages according to older cached DNS information.

Customers should avoid deleting source mailboxes immediately after migration until they have verified successful data transfer and mail flow.

Customers may migrate their email to another provider subject to their right to access the relevant Customer Data and applicable Service status.

Customers should complete required export or migration before terminating Professional Email.

Once Mailboxes or the subscription have been permanently deleted, Hostwover may be unable to provide migration data.

Hostwover seeks to provide reliable Professional Email Services.

No email Service can be guaranteed to operate without interruption unless an applicable Service Level Agreement expressly provides a specific commitment.

Where an SLA applies, it governs:

• availability commitments.
• measurement.
• exclusions.
• Service credits.
• claim procedures; and
• applicable remedies.

Marketing statements do not create an availability guarantee separate from the applicable SLA.

Professional Email may require:

• scheduled maintenance.
• software updates.
• infrastructure maintenance.
• security updates.
• storage maintenance.
• network maintenance; or
• emergency work.

Where reasonably practical, Hostwover may provide advance notice of scheduled maintenance expected to materially affect availability.

Emergency maintenance may occur without advance notice where necessary to address:

• security vulnerabilities.
• infrastructure failure.
• storage problems.
• active attacks.
• mail-delivery risk.
• data-integrity concerns; or
• another urgent technical issue.

Hostwover may rely on authorized third-party technology, infrastructure, software, networks, or data centers to deliver portions of Professional Email.

Hostwover remains responsible for its own obligations under the applicable agreement and law.

The technical platform used to provide Professional Email may change where reasonably necessary for:

• security.
• functionality.
• reliability.
• provider changes.
• licensing.
• technical modernization; or
• Service continuity.

Changes to underlying technical arrangements do not automatically change the Customer's contractual relationship with Hostwover.

Hostwover may migrate Professional Email accounts between supported infrastructure where reasonably necessary.

Where Hostwover performs an infrastructure migration, Hostwover will seek to preserve Customer Data and minimize unnecessary interruption.

Technical migration may cause temporary:

• synchronization delays.
• mail-routing changes.
• DNS requirements.
• authentication changes.
• client reconfiguration; or
• short interruptions.

Customers may need to update email-client settings following certain material technical changes.

Hostwover will seek to provide relevant configuration information where Customer action is required.

Hostwover may make reasonable changes to Professional Email to:

• improve security.
• improve reliability.
• improve functionality.
• replace obsolete technology.
• maintain compatibility.
• comply with law; or
• protect the Service.

Hostwover will seek not to materially reduce the core specifications of a paid Professional Email Plan during its current paid term without an appropriate:

• reason.
• replacement.
• migration.
• remedy.
• Customer option; or
• treatment required by applicable law.

A specific feature may change or be discontinued where:

• technology becomes obsolete.
• security requires removal.
• licensing changes.
• compatibility ends.
• law requires a change; or
• a replacement is introduced.

Hostwover may discontinue Professional Email Plans for new purchases.

Existing subscriptions may be:

• maintained.
• migrated.
• replaced.
• upgraded.
• provided another option; or
• otherwise handled according to applicable law and Service requirements.

The billing provisions in Hostwover's Terms of Service apply.

Professional Email may be offered using:

• monthly.
• yearly; or
• another disclosed billing period.

Pricing may depend on factors including:

• number of mailboxes.
• storage tier.
• billing period.
• Add-On Storage.
• plan.
• currency.
• promotion; and
• applicable taxes.

Adding mailboxes may increase the subscription price.

Where the Service adjusts storage tiers based on mailbox quantity, the applicable storage allocation may also change.

Before reducing the number of subscribed mailboxes, the Customer may need to:

• delete mailboxes.
• preserve data.
• remove users.
• resolve allocated Add-On Storage; or
• otherwise bring usage within the lower subscription quantity.

Reducing mailbox quantity does not automatically guarantee preservation of mailboxes selected for deletion.

Customers must export important data first.

Additional storage may be billed separately from the base Professional Email subscription.

Where supported, removing assigned Add-On Storage from a Mailbox may return unused eligible capacity to the Customer's available storage pool rather than cancelling the underlying purchased storage.

The management interface will determine the applicable status.

Cancelling purchased Add-On Storage may require the Customer to first reduce total Mailbox usage to fit within the remaining available allocation.

Hostwover will not intentionally delete Customer Data merely because the Customer requests a storage downgrade without applying the relevant Service process.

The Customer may be required to reduce usage before the downgrade can complete.

Professional Email subscriptions may renew for recurring billing periods.

Where Auto-Renew is enabled, Hostwover may attempt to charge an authorized payment method for renewal.

Automatic renewal may fail because of:

• declined payment.
• insufficient funds.
• expired payment method.
• removed authorization.
• Account restrictions.
• verification.
• technical problems; or
• other payment-processing issues.

Renewal pricing may differ from:

• introductory pricing.
• promotional pricing.
• initial purchase price.
• or previous renewal pricing.

Future Professional Email pricing may change because of:

• infrastructure costs.
• licensing costs.
• storage costs.
• currency movements.
• taxes.
• Service changes; or
• commercial pricing decisions.

Hostwover may send operational reminders concerning:

• upcoming renewal.
• failed renewal.
• payment problems.
• subscription expiration; or
• Service termination.

If renewal fails, the Service may:

• enter an unpaid state.
• be restricted.
• be suspended.
• expire; or
• eventually terminate.

Hostwover may suspend Professional Email for unresolved non-payment where contractually and legally permitted.

Suspension may affect:

• sending.
• receiving.
• Webmail.
• synchronization.
• administration.
• mailbox access; and
• related functionality.

Where resources remain allocated during suspension, charges may continue according to the applicable subscription.

Hostwover may suspend an Email Account or Professional Email subscription where reasonably necessary because of:

• compromise.
• phishing.
• spam.
• malware.
• fraud.
• credential theft.
• security risk.
• prohibited activity; or
• another serious violation.

Where reasonably possible, Hostwover may restrict only the affected Email Account instead of the entire Customer subscription.

Widespread abuse across multiple mailboxes may justify broader restrictions where necessary to protect the Service.

Hostwover may take immediate action without prior notice where delay would create material:

• security harm.
• fraud.
• spam.
• phishing risk.
• infrastructure harm.
• reputation harm; or
• third-party harm.

Hostwover may investigate credible reports involving Professional Email.

An investigation may involve relevant:

• sending logs.
• authentication events.
• source IP information.
• message metadata.
• complaint information.
• mailbox identifiers.
• security alerts.
• timestamps; and
• other information reasonably necessary to investigate the issue.

Hostwover will not routinely inspect message Content merely because the Customer uses Professional Email.

Content may be processed or accessed where reasonably necessary and legally permitted for purposes such as:

• requested technical support.
• security investigation.
• malware analysis.
• abuse investigation.
• legal compliance; or
• another authorized purpose.

Customers must reasonably cooperate with legitimate:

• security investigations.
• spam investigations.
• abuse investigations.
• Account recovery.
• ownership disputes; and
• payment issues.

Required remediation may include:

• password changes.
• removing compromised devices.
• disabling an Email Account.
• removing malicious forwarding.
• stopping bulk sending.
• reviewing user access.
• enabling security controls; or
• another proportionate action.

Repeated unresolved abuse may result in:

• sending restrictions.
• Mailbox suspension.
• subscription suspension.
• termination; or
• another action permitted by applicable policies.

Where multiple parties claim control of Professional Email, Hostwover may require evidence such as:

• identity information.
• Domain ownership evidence.
• company records.
• Account history.
• invoices.
• authorization documents; or
• other relevant information.

Where Professional Email is purchased by an organization, the organization may have administrative rights over Email Accounts created for its workforce, subject to applicable law and contractual arrangements.

Hostwover is not a court and does not determine employment or corporate ownership disputes where a binding legal determination is required.

Hostwover may temporarily restrict sensitive administrative actions while a credible ownership dispute is being evaluated.

Hostwover may respond to valid legal requests relating to Professional Email where required by applicable law.

Where legally required, Hostwover may:

• preserve information.
• disclose information.
• restrict an Account.
• suspend access; or
• take another legally mandated action.

Hostwover will not treat a person's unsupported claim to be an authority as sufficient legal basis for disclosure of Customer Data.

Customers may cancel eligible Professional Email Services using available Account functionality or another supported cancellation method.

Depending on the selected cancellation option, cancellation may:

• disable future renewal; or
• terminate the subscription

according to the applicable Service process.

Cancelling Professional Email does not automatically:

• cancel the Domain.
• delete the Domain registration.
• cancel Web Hosting.
• cancel VPS.
• cancel VDS.
• cancel Google Workspace; or
• cancel another independent Service.

Customers must preserve important mailbox data before Service termination.

If Professional Email is not successfully renewed, the Service may expire.

Following expiration:

• sending may stop.
• receiving may stop.
• Webmail may become inaccessible.
• synchronization may stop.
• administration may be restricted.
• mailboxes may become unavailable; and
• Customer Data may eventually be deleted.

Hostwover may temporarily retain expired Professional Email data according to the applicable technical lifecycle.

Temporary retention should not be treated as a guaranteed recovery period unless expressly stated.

Hostwover does not guarantee that expired Mailboxes will remain recoverable for a particular number of days unless the applicable Service description expressly provides such a period.

Where expired mailbox recovery remains available, Hostwover may require:

• payment.
• Account verification.
• Domain verification.
• identity verification; or
• another appropriate requirement.

Hostwover cannot guarantee recovery of Customer Data after expiration, deletion, or termination.

Hostwover may terminate Professional Email where permitted by applicable law and justified by circumstances including:

• material breach.
• repeated abuse.
• phishing.
• fraud.
• serious spam.
• malware.
• persistent non-payment.
• legal requirement.
• severe security risk; or
• another basis permitted under the Terms of Service.

Where reasonably possible and appropriate, Hostwover may provide notice or an opportunity to remediate an issue before termination.

Immediate termination or suspension may occur where delay creates a serious risk.

After termination:

• Email Accounts may stop working.
• administrative access may stop.
• mail routing may fail.
• stored Customer Data may become inaccessible.
• mailbox identifiers may be released; and
• Customer Data may eventually be permanently deleted.

After the applicable technical and legal retention period, Hostwover may permanently delete Customer Data associated with the terminated Service.

Deleted information may temporarily remain in backup systems until the normal backup lifecycle expires.

Residual backup copies do not create a right to restore an expired or terminated subscription indefinitely.

After termination or deletion, Hostwover does not guarantee continued reservation of a particular Mailbox address if the associated Domain or Service configuration later changes.

Professional Email refund eligibility is governed by:

• Refund Policy.
• applicable Service conditions; and
• mandatory law.

Refund treatment may depend on:

• Service activation.
• billing term.
• number of Mailboxes.
• Add-On Storage.
• usage.
• promotional conditions.
• previous refunds.
• termination reason; and
• timing.

Amounts relating to Services already validly consumed may be non-refundable where permitted by applicable law and the Refund Policy.

Add-On Storage refund eligibility may differ from the base subscription depending on whether it has been activated or consumed.

Hostwover may allow Customers to:

• add mailboxes.
• increase storage.
• select a higher plan.
• add functionality; or
• otherwise upgrade the subscription.

Applicable pricing will be displayed before confirmation.

An upgrade may change:

• mailbox quantity.
• per-mailbox storage.
• available Add-On Storage.
• features.
• subscription price; or
• other Service characteristics.

A Professional Email downgrade may be available where Customer usage fits within the lower configuration.

Before downgrading, the Customer may need to:

• delete mailboxes.
• reduce stored data.
• reallocate storage.
• remove Add-On Storage.
• remove features; or
• otherwise satisfy the lower plan's limits.

Customers should export important data before deleting Mailboxes or reducing storage as part of a downgrade.

Where Customer usage exceeds a lower plan's supported limits, Hostwover may prevent the downgrade until the Customer reduces usage rather than automatically deleting Customer Data.

Hostwover provides Professional Email support within the supported scope of the Service.

Support may include assistance concerning:

• provisioning.
• mailbox creation.
• Account access.
• password-reset functionality.
• DNS guidance.
• SMTP/IMAP configuration.
• Webmail.
• storage.
• billing.
• Service status.
• security.
• abuse; and
• Hostwover-controlled functionality.

Hostwover may provide configuration guidance for common third-party email applications.

Hostwover does not guarantee full troubleshooting of every third-party client.

Hostwover is not responsible for troubleshooting arbitrary Customer device issues unrelated to the Professional Email Service.

Hostwover is not responsible for email-client connectivity failures caused solely by:

• Customer Internet failure.
• local firewalls.
• Customer VPNs.
• device configuration.
• ISP restrictions; or
• Customer network policies.

Customers should not send their Mailbox password through ordinary support messages.

Where temporary access is genuinely required for troubleshooting, Hostwover may provide an appropriate secure procedure.

Customers must not send:

• complete payment-card numbers.
• CVV.
• PINs.
• unrelated authentication secrets; or
• other unnecessary financial credentials

through email support.

Privacy-related requests should be handled according to Hostwover's Privacy Policy and applicable privacy processes.

Hostwover may send operational communications concerning:

• provisioning.
• renewals.
• billing.
• security.
• mailbox compromise.
• storage.
• migration.
• abuse.
• suspension.
• maintenance.
• Service changes; and
• termination.

Necessary Service communications may be sent regardless of optional marketing preferences.

Customers are responsible for maintaining current Account contact information.

Customers should maintain a recovery contact method that does not depend exclusively on the Professional Email Service being recovered.

Hostwover may update Professional Email functionality to:

• improve security.
• improve deliverability.
• maintain compatibility.
• improve reliability.
• introduce features.
• replace obsolete technology; or
• comply with applicable law.

Hostwover may adjust anti-spam or anti-abuse controls where necessary to respond to evolving threats.

Reasonable technical sending thresholds may change as necessary for security, reputation, platform stability, or abuse prevention.

Hostwover will seek not to materially reduce the core paid Service contrary to the applicable agreement or law.

Certain security and abuse controls may operate automatically based on risk indicators.

Automated systems may temporarily:

• challenge authentication.
• restrict sending.
• flag suspicious activity.
• quarantine messages; or
• require additional verification.

Where an automated restriction materially affects the Customer and review is appropriate under applicable law or Hostwover procedures, the Customer may contact Hostwover Support for investigation.

Hostwover does not guarantee that automated filtering will classify every message correctly.

Customers must not knowingly use Professional Email to infringe third-party:

• trademarks.
• copyrights.
• trade secrets.
• proprietary information; or
• other protected rights.

The Customer is responsible for deciding whether ordinary email is appropriate for highly sensitive information.

Professional Email should not be assumed to provide end-to-end message encryption unless expressly offered and configured.

Hostwover may use industry-standard encrypted transport where supported, but email delivery can involve multiple systems outside Hostwover's control.

Hostwover is not responsible for the security of a recipient's independent email system.

Customers are responsible for compliance requirements applying specifically to their industry or business.

Customers in regulated industries should determine whether the Professional Email Service, configuration, retention, and security controls satisfy their specific legal obligations.

Use of Professional Email does not itself mean that the Customer is compliant with every:

• privacy law.
• financial regulation.
• medical-data rule.
• record-retention requirement.
• industry standard; or
• security certification.

The Customer is responsible for establishing any records-management rules applicable to its business.

If a Customer is subject to legal-hold obligations, the Customer is responsible for establishing an appropriate process unless Hostwover expressly offers a Service supporting that requirement.

Customers whose business critically depends on email should maintain appropriate continuity measures.

Important businesses may consider maintaining alternative communication channels for periods of email disruption.

Professional Email may be affected by:

• network outages.
• DNS issues.
• domain expiration.
• infrastructure failure.
• maintenance.
• cyberattacks.
• third-party outages.
• Customer configuration.
• Account compromise; or
• other technical events.

Hostwover does not guarantee that Professional Email will produce:

• sales.
• customer responses.
• business growth.
• marketing results.
• leads.
• inbox placement; or
• another commercial outcome.

The force-majeure provisions of Hostwover's Terms of Service apply to Professional Email.

Hostwover's liability relating to Professional Email is governed by the limitation-of-liability provisions in the Terms of Service.

Nothing in this Agreement excludes or limits liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, Hostwover is not responsible for loss caused solely by Customer-controlled matters including:

• insecure passwords.
• Customer device compromise.
• incorrect DNS.
• Customer-created forwarding rules.
• Customer deletion.
• Mailbox over-capacity.
• Customer spam activity.
• Customer-selected DMARC policy.
• Customer disclosure of credentials; or
• unauthorized persons granted access by the Customer.

To the maximum extent permitted by applicable law, the Customer agrees to indemnify Hostwover against third-party claims and reasonable costs arising directly from:

• unlawful email sent by the Customer.
• spam intentionally sent by the Customer.
• phishing conducted by the Customer.
• fraudulent messages.
• infringement caused by Customer Content.
• unlawful Personal Data processing controlled by the Customer.
• intentional misuse of Professional Email; or
• material breach of this Agreement.

This obligation does not apply to the extent the claim results from Hostwover's own conduct for which Hostwover is legally responsible.

Nothing in this Agreement removes or limits rights that cannot legally be excluded.

Where mandatory consumer-protection law applies, those rights prevail over conflicting contractual provisions to the extent required by law.

Subject to mandatory consumer and other legal protections, this Agreement is governed by the law specified in Hostwover's Terms of Service.

Where the Terms of Service specify the laws of the Arab Republic of Egypt, the same governing law applies to this Agreement.

Customers should first contact Hostwover Support concerning Professional Email complaints.

Applicable disputes may also be processed according to Hostwover's Complaints & Dispute Resolution procedures.

Nothing in this Agreement prevents exercise of a mandatory statutory or regulatory right.

Hostwover may update this Agreement to reflect:

• Professional Email changes.
• security changes.
• deliverability requirements.
• anti-abuse developments.
• billing changes.
• technical changes.
• legal developments.
• new functionality; or
• clarification of existing terms.

The latest version will display an updated Last Updated date.

Where applicable law requires notice of a material contractual change, Hostwover may provide notice through:

• email.
• Account notification.
• website notice; or
• another appropriate communication method.

Where applicable law requires explicit acceptance of a contractual change, Hostwover will seek that acceptance.

Where a provision of this Agreement conflicts with mandatory applicable law, mandatory law controls to the extent of the conflict.

For conflicts specifically concerning Professional Email, the general order of precedence is:

1. mandatory applicable law.
2. expressly agreed Professional Email order terms.
3. this Professional Email Agreement.
4. Hostwover Terms of Service.
5. applicable Hostwover policies.

If any provision is invalid or unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.

Failure to immediately enforce a provision does not permanently waive the right to enforce that provision.

The Customer may not transfer the Professional Email subscription to another person outside an authorized Account or ownership-transfer procedure where approval is required.

Changes in business ownership or organizational control may require Account, Domain, or identity verification.

This Agreement may be accepted electronically.

Hostwover may maintain records including:

• Account identifier.
• Professional Email Plan.
• mailbox quantity.
• Agreement version.
• acceptance timestamp.
• order information.
• IP information; and
• relevant transaction information.

This Agreement, together with:

• Terms of Service.
• applicable Professional Email order.
• applicable Plan description.
• applicable policies.
• applicable SLA; and
• other expressly incorporated terms

forms the agreement governing the relevant Professional Email Service.

Customers using Professional Email should also review:

• Terms of Service
• Acceptable Use Agreement
• Acceptable Use Policy
• Abuse Handling Policy
• Privacy Policy
• Privacy / Data Protection Policy
• Information Security Policy
• Refund Policy
• Service Level Agreement
• Customer Service Policy
• Responsible Disclosure Policy
• Trademark & Copyright Policy
• Complaints & Dispute Resolution

Where the Domain is registered or managed through Hostwover, the following may also apply:

• Registrar Information
• Domain Registration Agreement
• Domain Transfer Agreement
• Domain Renewal & Expiration Agreement
• Domain Expiration & Recovery Policy
• Domain Dispute Policy

For assistance concerning Professional Email:

Hostwover Support

Website: hostwover.com

Email: [email protected]

For privacy-related requests:

Privacy: [email protected]

Where appropriate, include:

• Hostwover Account email.
• affected Domain.
• affected Email Account.
• relevant order number.
• approximate time of the issue.
• error message; and
• a description of the problem.

Do not send through ordinary support communications:

• Mailbox passwords.
• Hostwover passwords.
• MFA recovery codes.
• complete payment-card information.
• CVV.
• private keys.
• API secrets; or
• other unnecessary sensitive credentials.

By purchasing or using Hostwover Professional Email, you acknowledge that reliable business email depends on cooperation between the email Service, the associated Domain and DNS, Customer security practices, recipient systems, Internet infrastructure, and third-party mail networks.

Hostwover is responsible for operating and protecting the Professional Email Service within Hostwover's control according to the purchased Plan.

The Customer is responsible for:

• maintaining the associated Domain.
• configuring Customer-controlled DNS correctly.
• protecting Administrator and End-User credentials.
• managing Mailboxes and Storage Allocations.
• managing Add-On Storage.
• securing Customer devices.
• ensuring lawful use of email.
• maintaining appropriate mailing consent.
• preventing spam and phishing.
• managing Customer Data.
• maintaining any independent archive or backup required by the Customer.
• monitoring renewal and billing.
• exporting important data before termination; and
• complying with applicable law and Hostwover policies.

Hostwover will seek to provide:

• the mailbox quantity and storage characteristics described by the applicable Plan.
• secure mailbox access.
• reliable email transmission and receipt.
• appropriate anti-spam and anti-malware controls.
• email-authentication functionality where supported.
• storage-management functionality.
• customer support.
• appropriate security controls; and
• proportionate handling of abuse, security, billing, and operational incidents.

No provision of this Agreement removes any mandatory right or protection that cannot lawfully be excluded.