Refund Policy

This Policy explains:

• when refunds may be available.
• when payments are generally non-refundable.
• how cancellations differ from refunds.
• how failed provisioning is handled.
• how duplicate payments are handled.
• how domain refunds are handled.
• how hosting refunds are handled.
• how VPS and VDS refunds are handled.
• how email and Google Workspace refunds are handled.
• how renewal payments are treated.
• how promotional purchases are treated.
• how approved refunds are processed.
• how service credits differ from refunds; and
• how billing disputes and chargebacks are handled.

Purchasing a Service and cancelling a Service are not the same as receiving a refund.

A Customer may be permitted to cancel a Service or disable future renewal without being entitled to a refund for amounts already charged.

Refund eligibility depends on:

• the Service purchased.
• whether provisioning has begun.
• whether provisioning has completed.
• whether Hostwover has incurred an irreversible provider cost.
• whether the Service has been used.
• the applicable billing term.
• the reason for the refund request.
• applicable promotional terms.
• provider restrictions.
• applicable law; and
• any specific refund commitment displayed at purchase.

Hostwover does not provide a universal unconditional money-back guarantee covering every Service unless Hostwover expressly states otherwise.

If a particular:

• product page.
• promotion.
• order.
• checkout page; or
• product agreement

expressly provides a money-back guarantee, the terms of that guarantee will apply to the qualifying purchase.

Where a particular Service includes a stated refund period or money-back guarantee, Hostwover may specify:

• eligible Services.
• eligible Customers.
• refund period.
• exclusions.
• maximum number of claims.
• usage requirements.
• payment-method limitations; and
• other applicable conditions.

Customers should review those conditions before purchase.

Nothing in this Policy is intended to remove rights that a Customer has under mandatory applicable consumer law.

Where applicable law provides a Customer with a refund, withdrawal, cancellation, or other mandatory right that conflicts with this Policy, the mandatory legal requirement will apply.

Certain statutory consumer rights may apply only to individuals purchasing for personal purposes and may not apply to:

• companies.
• organizations.
• professionals.
• traders; or
• persons purchasing primarily for business purposes.

Eligibility is determined by applicable law.

A cancellation generally means stopping a Service or preventing a future renewal.

A refund means returning an amount that has already been paid.

Cancellation does not automatically create a refund entitlement.

A refund returns eligible funds through an approved payment method or other authorized mechanism.

A service credit or account credit is an amount applied toward present or future Hostwover charges.

A credit is not necessarily redeemable for cash unless expressly stated otherwise.

Where a payment is:

• duplicated.
• captured incorrectly.
• charged but the order is never created; or
• otherwise subject to a payment-processing error,

Hostwover may reverse or refund the affected transaction.

A payment reversal resulting from an unsuccessful transaction is different from a discretionary refund of a successfully delivered Service.

Refund requests should be submitted through Hostwover Support or another refund interface made available by Hostwover.

Current general contact:

Hostwover Support

Email: [email protected]

Website: hostwover.com

A refund request should identify, where applicable:

• Hostwover account.
• order number.
• invoice number.
• transaction.
• Service.
• domain.
• subscription.
• payment date.
• amount.
• reason for the request; and
• supporting information.

Hostwover may require account, payment, or identity verification before approving a refund.

This is intended to prevent unauthorized persons from:

• cancelling Services.
• redirecting refunds.
• changing payment information; or
• obtaining Customer funds.

Where reasonably necessary, Hostwover may require the refund request to originate from:

• the authenticated Customer account.
• registered account email.
• authorized organization administrator; or
• another verified representative.

Submission of a refund request does not mean the refund has been approved.

Hostwover may review:

• order status.
• provisioning status.
• product terms.
• Customer usage.
• provider charges.
• previous refunds.
• payment information.
• cancellation status.
• promotion conditions; and
• applicable law.

A refund is considered approved only when Hostwover confirms approval through an authorized communication or refund process.

Where reasonably possible, an approved monetary refund may be returned to the original payment method.

Hostwover may use another appropriate refund method where:

• the original method cannot receive refunds.
• the payment provider prevents reversal.
• the payment method is unavailable.
• applicable law requires another method; or
• the Customer and Hostwover agree to another method.

Hostwover will submit approved refunds within a commercially reasonable period.

The time before funds appear in the Customer's account may depend on:

• bank.
• card network.
• payment processor.
• wallet provider.
• payment method.
• currency.
• holidays; and
• other financial-system processing.

Hostwover does not control the internal settlement times of external financial institutions.

A refund marked completed by Hostwover may still require additional processing by the Customer's financial institution.

Customers should contact Hostwover if an approved refund does not appear after a reasonable processing period.

Unless otherwise required, refunds will generally be calculated using the amount and currency actually charged for the eligible transaction.

Where the Customer's bank or payment provider performed a currency conversion, Hostwover is not responsible for differences caused by:

• exchange-rate movements.
• foreign-exchange fees.
• card-network conversion.
• bank conversion; or
• external financial-provider charges.

Payment-processing fees, banking fees, foreign-exchange charges, or other third-party transaction costs may be non-refundable where Hostwover does not recover those amounts and applicable law permits them to remain non-refundable.

Where a transaction is refunded, applicable tax amounts will be handled in accordance with:

• applicable tax law.
• invoicing rules.
• payment-processing rules; and
• Hostwover accounting procedures.

Hostwover may issue an appropriate:

• refund invoice.
• credit note.
• revised tax document; or
• other accounting document

where required.

Hostwover may issue a partial refund where only part of a transaction qualifies.

Examples may include:

• partial provisioning failure.
• multiple products within one order.
• unused eligible components.
• prorated Service commitments where expressly permitted; or
• another justified adjustment.

Cancellation during a billing period does not automatically entitle the Customer to a prorated refund for the unused portion of that period.

Prorated refunds are available only where:

• expressly offered.
• required by applicable law.
• required by an applicable SLA.
• Hostwover approves the adjustment; or
• the applicable product agreement provides for it.

A Service is generally considered successfully provisioned when Hostwover or the applicable provider has created, activated, registered, assigned, licensed, or otherwise made the purchased Service available.

Failure to use a successfully provisioned Service does not itself create a refund entitlement.

Examples include:

• purchasing hosting but not uploading a website.
• purchasing a VPS but not logging in.
• purchasing a mailbox but not configuring a mail client.
• purchasing Workspace licenses but not creating users; or
• registering a domain but not creating a website.

A Customer's change of mind after successful provisioning does not automatically create a right to a refund unless:

• a product-specific money-back guarantee applies.
• Hostwover approves the refund; or
• applicable law requires it.

Refunds may be unavailable for transactions completed correctly based on information supplied or confirmed by the Customer.

Examples include:

• incorrect domain spelling.
• wrong Service selection.
• wrong plan.
• wrong billing term.
• excessive license quantity.
• wrong server location.
• wrong operating-system selection; or
• purchasing a Service the Customer later determines is unnecessary.

If Hostwover materially processes an order differently from the Customer's confirmed purchase because of a Hostwover error, Hostwover may:

• correct the order.
• replace the Service.
• provide credit.
• issue a partial refund.
• issue a full refund; or
• provide another appropriate remedy.

If Hostwover accepts payment but is unable to provision the purchased Service, the Customer may be eligible for:

• a full refund.
• account credit.
• replacement Service; or
• another agreed remedy.

A temporary provisioning delay does not automatically constitute failed provisioning.

Hostwover may first attempt to complete provisioning within a reasonable period.

Refund treatment may differ where provisioning cannot complete because the Customer:

• provides invalid information.
• fails verification.
• provides an invalid domain.
• refuses required provider terms.
• does not complete required configuration.
• triggers fraud controls.
• is ineligible for the Service; or
• otherwise prevents provisioning.

If an upstream provider rejects an order before a non-refundable commitment occurs, Hostwover may refund or credit the applicable payment.

If the provider has already imposed a non-refundable charge, refund eligibility may depend on:

• provider rules.
• applicable law.
• reason for rejection; and
• Hostwover's applicable product terms.

A genuine duplicate payment for the same intended purchase may be eligible for refund.

Hostwover may verify that:

• two separate charges occurred.
• only one Service was intended; and
• the second charge was not payment for a separate renewal, quantity, or order.

Ordering two similar Services does not necessarily constitute a duplicate payment.

If two Services were separately ordered and provisioned, both may remain chargeable.

Customers who believe their payment method was used without authorization should contact Hostwover promptly.

Hostwover may:

• secure the account.
• investigate.
• restrict affected Services.
• review authentication information; and
• coordinate with the payment provider.

Hostwover may cancel fraudulent or high-risk orders.

Refund treatment may depend on:

• payment status.
• fraud risk.
• provider charges.
• chargeback status.
• legal requirements; and
• other relevant circumstances.

Domain registrations are generally non-refundable once successfully registered, except where:

• Hostwover expressly allows a refund.
• the applicable registrar or registry permits reversal.
• a technical error occurred.
• applicable law requires a refund; or
• another specific exception applies.

A domain registration creates an external registrar/registry transaction.

Once successfully completed, Hostwover may have incurred an immediate non-recoverable or restricted provider cost.

Cancellation of the Customer's intention to use the domain does not automatically reverse that transaction.

Certain domain registries may provide a short Add Grace Period during which some new registrations can technically be deleted and credited to the registrar.

This does not create a universal Customer right to cancel every domain registration for a refund.

Whether Hostwover can provide a refund depends on:

• TLD.
• registry.
• registrar.
• upstream provider.
• timing.
• applicable limits; and
• whether the transaction can actually be reversed.

Customers must not assume that all domains can be refunded within five days.

Some extensions do not support the same grace mechanisms, and applicable registry rules may restrict or prevent credits.

Customers are responsible for reviewing the domain name before purchase.

A successfully registered domain containing a Customer-entered spelling error is generally non-refundable.

A Customer who intends to register one extension but confirms another—for example selecting one TLD instead of another—is generally responsible for the completed registration.

If Hostwover accepts payment but the requested domain becomes unavailable before successful registration, Hostwover may:

• refund the domain registration payment.
• credit the amount.
• allow selection of another domain; or
• provide another reasonable option.

If payment is accepted but the domain is not successfully registered and no non-refundable provider transaction occurred, the applicable domain-registration amount will generally be eligible for refund or credit.

Successfully completed premium-domain registrations are generally non-refundable because:

• pricing may be registry-specific.
• provider costs may be substantially higher.
• transactions may not be reversible; and
• premium-domain availability is time-sensitive.

Completed domain renewals are generally non-refundable once the renewal has been successfully submitted and accepted.

A domain renewed through an enabled automatic-renewal setting is generally treated the same as a manually authorized renewal.

Customers who do not want renewal must disable auto-renew before the applicable renewal processing deadline.

Disabling auto-renew after a renewal transaction has already completed does not automatically reverse the renewal or create a refund entitlement.

Completed domain-transfer fees are generally non-refundable once the transfer has been successfully submitted and the provider transaction has become non-reversible.

If a paid transfer cannot be completed and the provider does not consume the applicable transfer charge, Hostwover may provide:

• refund.
• credit; or
• another transfer attempt.

If a transfer fails because the Customer:

• fails to provide the Auth/EPP code.
• rejects the transfer.
• does not respond to required authorization.
• leaves a transfer lock enabled.
• provides incorrect information; or
• fails to complete required steps,

refund eligibility depends on whether Hostwover can recover the provider charge.

Domain redemption and restoration fees are generally non-refundable once the restoration request has been successfully submitted to the applicable registrar or registry.

If Hostwover collects a redemption fee but the domain can no longer be restored before the restoration request is submitted, Hostwover may refund or credit the recoverable amount.

A successfully restored domain is generally not eligible for refund merely because the Customer later decides not to retain it.

Loss of a domain because the Customer failed to renew it does not create a refund entitlement for:

• previous registration fees.
• previous renewal fees.
• restoration costs.
• hosting fees; or
• other associated Services.

A domain becoming:

• suspended.
• transferred.
• cancelled.
• locked; or
• otherwise affected

because of a UDRP decision, URS proceeding, registry action, registrar action, court order, abuse case, or other valid dispute process does not automatically create a refund entitlement.

Domain fees are generally non-refundable where suspension results from:

• phishing.
• malware.
• fraud.
• prohibited use.
• false registration information.
• policy violations; or
• other Customer-controlled abuse.

Web Hosting refund eligibility depends on the terms displayed for the applicable plan.

If Hostwover expressly advertises a money-back guarantee for a Web Hosting plan, eligible Customers may request a refund within the stated period subject to applicable exclusions.

If no money-back period is stated for the purchased plan, cancellation does not automatically entitle the Customer to a refund for the current paid period.

Fees for separately purchased:

• add-ons.
• licenses.
• premium software.
• dedicated resources.
• paid migrations.
• external services; or
• third-party products

may be excluded from a hosting money-back guarantee.

One-time setup, configuration, or custom-service fees may be non-refundable once the relevant work has begun or been completed.

Paid migration fees may become non-refundable once migration work begins.

If Hostwover cannot perform the purchased migration for reasons attributable to Hostwover, Hostwover may provide an appropriate refund or credit.

Deletion of Customer content after cancellation does not itself create or increase refund eligibility.

Customers remain responsible for backing up required data before termination.

Web Hosting suspended or terminated because of violation of Hostwover's:

• Acceptable Use Policy.
• Acceptable Use Agreement.
• Terms of Service; or
• applicable law

may be ineligible for refund to the maximum extent permitted by law.

VPS Services allocate computing infrastructure for the Customer.

Refund eligibility depends on:

• billing model.
• provisioning status.
• billing term.
• promotional terms.
• usage; and
• applicable VPS Agreement.

Once a VPS has been successfully provisioned and infrastructure has been allocated, cancellation does not automatically create a right to a refund.

Unless expressly stated otherwise, deleting or cancelling a VPS during a prepaid billing period does not automatically entitle the Customer to a prorated refund for the unused portion.

If Hostwover accepts payment but cannot provision the purchased VPS, the Customer may receive:

• a replacement VPS.
• refund.
• account credit; or
• another appropriate remedy.

A Customer's choice of:

• operating system.
• location.
• hostname.
• software.
• configuration; or
• application

does not ordinarily create refund eligibility after the VPS has been provisioned.

Reinstalling or rebuilding a VPS does not restart a refund period.

A VPS suspended or terminated for prohibited activity may be ineligible for refund.

Examples include:

• phishing.
• malware.
• network attacks.
• spam.
• unauthorized scanning.
• fraud; or
• other material policy violations.

An infrastructure outage does not automatically entitle the Customer to a full VPS refund.

Where an applicable Service Level Agreement provides a specific service credit or compensation mechanism, that SLA governs the qualifying remedy.

Where an SLA provides account or service credits, those credits do not automatically constitute cash refunds.

VDS Services may reserve dedicated or isolated computing resources specifically for the Customer.

Once those resources have been provisioned, cancellation does not automatically create a refund entitlement.

Unless expressly stated otherwise, unused time remaining after Customer cancellation of a VDS is not automatically refundable.

If Hostwover cannot deliver the purchased VDS, the Customer may be eligible for:

• replacement.
• refund.
• credit; or
• another suitable remedy.

VDS Services terminated for serious violations of applicable Hostwover policies may be ineligible for refund.

Professional Email subscriptions may involve licenses or mailbox resources purchased through an upstream provider.

Once a mailbox or applicable license has been provisioned, the subscription may become non-refundable.

A mailbox that has been successfully provisioned is not automatically refundable merely because the Customer:

• does not log in.
• does not configure a mail client.
• does not send email; or
• does not use the available storage.

Additional mailbox licenses may become non-refundable when activated or committed to the Customer.

Additional storage or other email add-ons may become non-refundable once:

• purchased.
• allocated.
• assigned; or
• activated,

depending on provider rules.

If Hostwover accepts payment but cannot provision the purchased email Service, Hostwover may issue:

• a refund.
• credit.
• replacement; or
• another appropriate remedy.

A message being delivered to spam, rejected by an external recipient, or filtered by another mail provider does not automatically entitle the Customer to a refund.

Refunds are not automatically available where email does not function because the Customer:

• fails to configure DNS.
• modifies required MX records.
• fails domain verification.
• allows the domain to expire; or
• otherwise prevents the Service from functioning.

Google Workspace subscriptions supplied through Hostwover may create immediate third-party licensing or subscription commitments.

Once a Workspace subscription or license has been provisioned, payments are generally non-refundable except where:

• Hostwover expressly agrees otherwise.
• the upstream provider permits reversal or credit.
• provisioning failed.
• applicable law requires a refund; or
• another applicable exception exists.

For Workspace purchased through a reseller arrangement, the commercial billing relationship for the resold subscription is handled through the applicable reseller arrangement while the Customer's use of Google's platform remains subject to applicable Google terms.

Reducing user usage does not necessarily reduce the Customer's existing financial commitment.

A Customer may remain responsible for committed licenses even where users are:

• deleted.
• suspended.
• inactive; or
• no longer using Workspace.

Where the purchased Workspace subscription includes an annual or fixed commitment, cancellation before the end of that commitment does not automatically create a refund or eliminate amounts contractually due.

A monthly billing frequency does not automatically guarantee prorated refunds for part of a billing period.

The applicable subscription structure controls.

Additional licenses may become non-refundable once provisioned or added to an applicable commitment.

If Hostwover cannot provision the purchased Workspace subscription and no non-refundable provider commitment has been incurred, Hostwover may refund or credit the applicable payment.

Failure by the Customer to complete required domain verification does not automatically create a refund entitlement after the applicable subscription commitment has begun.

Suspension or restriction imposed by Google because of the Customer's violation of applicable Google terms does not automatically entitle the Customer to a refund from Hostwover.

Where Hostwover sells a separately chargeable certificate or third-party security product, refund eligibility depends on:

• certificate issuance.
• provider rules.
• revocation status.
• applicable product terms; and
• whether the provider cost can be reversed.

An issued certificate or activated third-party license may be non-refundable where Hostwover has already incurred the applicable provider charge.

Third-party software licenses, control-panel licenses, add-ons, or other provider products may be non-refundable after activation.

Where Hostwover provides prepaid, subscription, or usage-based artificial intelligence Services, refund eligibility may depend on:

• credits consumed.
• API usage.
• subscription status.
• provider costs.
• applicable Service terms; and
• promotional conditions.

Charges representing resources already consumed are generally non-refundable unless:

• charged incorrectly.
• covered by a specific guarantee; or
• applicable law requires otherwise.

Customers are responsible for reviewing renewal settings for their Services.

A successfully processed renewal is generally treated as an authorized purchase where auto-renew was enabled or the Customer manually completed renewal.

Where auto-renew is enabled, Hostwover may charge an authorized payment method according to the applicable renewal terms.

Customers who do not wish to renew must disable auto-renew sufficiently before renewal processing begins.

Cancelling a Service after a renewal has already been completed does not automatically reverse that renewal.

Hostwover may provide renewal reminders where appropriate.

Failure to read a reminder does not automatically make an otherwise valid renewal refundable.

A renewal price may differ from the original purchase price.

A properly disclosed renewal-price change does not by itself create refund entitlement once the renewal has been validly processed, subject to applicable law.

Annual or longer-term plans may provide pricing based on the Customer committing to a longer billing period.

Early cancellation does not automatically entitle the Customer to a refund of the unused months.

Where an annual discount was provided in exchange for a term commitment, Hostwover may deny prorated refunds unless the applicable offer expressly provides otherwise.

A Customer may remain responsible for contractual commitments incurred before termination.

Termination prevents future use or renewal where applicable but does not automatically erase accrued amounts.

Promotional discounts may be subject to additional refund conditions.

Where a paid package includes a free item, such as a:

• domain.
• add-on.
• migration.
• license.
• email product; or
• promotional benefit,

the refund value of the paid package may be adjusted where Hostwover incurred a non-refundable cost to provide the included item.

If Hostwover offers a free domain as part of a hosting promotion and the Customer later receives a hosting refund, Hostwover may deduct the non-refundable domain cost from the refund where:

• the domain has already been registered.
• deduction was disclosed or permitted under applicable terms; and
• applicable law allows the deduction.

The Customer may retain the registered domain for its registration term unless another applicable restriction exists.

Promotional credits, coupons, bonus balances, or free credits generally have no cash value unless expressly stated otherwise.

The amount refunded for an eligible purchase will generally not exceed the amount actually paid after discounts.

Where supported, Hostwover may issue account credit instead of a payment-method refund where:

• the Customer agrees.
• the payment method cannot receive refunds.
• the applicable SLA provides credits.
• promotional terms require credits; or
• another applicable reason exists.

Account credit may be subject to:

• eligible Services.
• expiration rules.
• currency limitations.
• account restrictions; and
• other conditions displayed when the credit is issued.

Unless expressly permitted, Hostwover account credit may not be:

• sold.
• transferred.
• exchanged between unrelated accounts; or
• redeemed for cash.

A temporary Service outage does not automatically qualify the Customer for a full refund.

Where an applicable Service Level Agreement establishes a remedy for qualifying downtime, the SLA controls the relevant:

• eligibility.
• calculation.
• claim process.
• credit; or
• compensation.

Service incidents caused by the Customer generally do not qualify for Hostwover outage compensation.

Examples may include:

• incorrect DNS.
• deleted files.
• Customer firewall configuration.
• unsupported software.
• Customer code.
• expired domain.
• compromised Customer credentials; or
• resource exhaustion caused by Customer applications.

Failures caused solely by unrelated third parties may not qualify for refund.

Examples may include:

• Customer ISP failures.
• recipient email filtering.
• external DNS resolvers.
• third-party APIs.
• Customer payment bank.
• Customer-controlled applications; or
• internet routes outside Hostwover's reasonable control.

A Customer generally will not receive a refund for a Service suspended or terminated because of a material violation of:

• Hostwover Terms of Service.
• Acceptable Use Policy.
• Acceptable Use Agreement.
• Abuse Handling Policy.
• product agreements.
• applicable provider rules; or
• applicable law.

This applies to the maximum extent permitted by applicable law.

Payments associated with:

• fraudulent accounts.
• stolen payment methods.
• chargeback abuse.
• identity fraud; or
• similar misconduct

may be handled according to Hostwover's fraud and payment-provider procedures.

Termination due to unlawful activity does not automatically create a refund entitlement.

Temporary suspension during an abuse, fraud, or security investigation does not automatically entitle the Customer to a refund.

If Hostwover determines that a suspension was caused by a Hostwover error, Hostwover may provide an appropriate remedy depending on the circumstances.

Customers may cancel eligible Services through:

• the Hostwover account.
• applicable cancellation interface; or
• Hostwover Support.

The effective cancellation process varies by Service.

A Service may terminate:

• immediately.
• at the end of the current paid term.
• at the end of a commitment period; or
• on another date determined by the applicable product terms.

Where cancellation properly disables future renewal, Hostwover will not intentionally renew the Service after the effective cancellation date.

Cancellation does not eliminate:

• unpaid invoices.
• consumed usage.
• committed license fees.
• provider charges already incurred; or
• other amounts already due.

Refund or cancellation does not guarantee continuing access to Customer data.

Customers should back up required data before terminating a Service.

Where a full Service refund results in termination of the Service, associated data may be removed according to the applicable product agreement.

Customers should contact Hostwover promptly if they believe a charge is incorrect.

Hostwover will investigate reasonably documented billing disputes.

A chargeback is a dispute submitted through a payment provider or financial institution.

A chargeback is not the same as a Hostwover refund request.

Where practical, Customers are encouraged to contact Hostwover before initiating a chargeback so that billing errors can be investigated directly.

This does not limit rights a Customer may have under applicable payment law.

Initiating a chargeback does not necessarily:

• cancel the Service.
• terminate a contractual commitment.
• cancel outstanding invoices; or
• resolve the underlying billing dispute.

Hostwover may restrict Services associated with a disputed payment where reasonably necessary to protect against:

• fraud.
• non-payment.
• financial loss; or
• provider risk.

Knowingly initiating a false or abusive chargeback for a legitimately authorized and delivered Service may constitute a violation of Hostwover's Terms.

Where permitted by applicable law and Hostwover's Terms, reasonable costs directly arising from an invalid or abusive chargeback may remain payable by the Customer.

If a Customer is successfully charged but Hostwover does not create the intended order, Hostwover will investigate.

Where the charge is confirmed and no Service was delivered, Hostwover may:

• complete the order.
• reverse the payment.
• issue a refund; or
• issue agreed account credit.

A pending card authorization is not always a completed Hostwover charge.

Banks may temporarily reserve funds during payment attempts.

Hostwover cannot refund money it did not successfully capture.

A failed payment does not ordinarily create a refund because Hostwover has not received the funds.

Customers seeing multiple pending authorizations should first confirm which transactions were actually completed.

External banking holds may disappear according to the financial institution's own processing rules.

Hostwover may limit discretionary refund programs where a Customer repeatedly:

• purchases Services.
• consumes resources.
• requests refunds.
• repurchases the same Service; or
• otherwise abuses a money-back program.

This does not affect mandatory rights under applicable law.

Hostwover may deny discretionary refunds or promotions where there is reasonable evidence that multiple accounts were created primarily to repeatedly obtain:

• introductory discounts.
• free trials.
• money-back periods.
• referral credits; or
• other promotional benefits.

Creating another Hostwover account to evade valid refund-program restrictions may result in denial of discretionary benefits or additional account review.

Hostwover may provide an exceptional refund or credit even where this Policy does not require one.

An exceptional refund:

• is discretionary.
• does not establish a permanent entitlement.
• does not modify this Policy for other Customers; and
• does not create a precedent requiring the same result in future cases.

Hostwover may issue goodwill credit as a Customer-service measure.

A goodwill credit does not necessarily mean that Hostwover:

• admits fault.
• breached an agreement.
• accepts legal liability; or
• agrees that a refund was contractually required.

Where a Service materially fails to perform its expressly promised core function and Hostwover cannot reasonably correct the problem, Hostwover may consider:

• replacement.
• migration.
• service credit.
• partial refund.
• full refund; or
• another appropriate remedy.

If a purchased Service materially differs from the product Hostwover expressly described at the time of purchase, the Customer should contact Hostwover promptly.

Hostwover may correct the issue or provide an appropriate remedy.

A third-party provider changing or removing a feature does not automatically entitle the Customer to a full refund.

Hostwover will consider:

• materiality.
• remaining Service functionality.
• provider remedies.
• applicable contract terms; and
• applicable law.

If Hostwover permanently discontinues a prepaid Service before the end of its paid term and does not provide a reasonably equivalent replacement, Hostwover may provide an appropriate:

• prorated refund.
• account credit.
• migration; or
• alternative Service.

Where a third-party provider discontinues a Service, refund treatment may depend on:

• provider compensation.
• available replacement Services.
• remaining commitment.
• applicable product terms; and
• applicable law.

An order may contain several independently provisioned Services.

A problem with one item does not automatically make every item refundable.

If an order includes both:

• a domain; and
• Professional Email,

each component may have separate refund eligibility.

For example, a successfully registered domain may remain non-refundable even where an unprovisioned email component qualifies for refund.

A hosting refund does not automatically include a refund for a successfully registered domain.

For a bundle containing multiple Services, Hostwover may allocate the bundle price between components when calculating an eligible refund.

If a “free” bundle component caused Hostwover to incur a real non-refundable provider cost, that cost may be deducted from an otherwise eligible refund where disclosed and legally permitted.

Upgrade charges may be non-refundable after the upgraded resources, licenses, or functionality have been provisioned.

Where Hostwover calculates an upgrade charge using proration, that calculation does not automatically mean a later cancellation will also be prorated.

Downgrading a Service does not automatically generate a refund for the difference in price.

The downgrade may become effective:

• immediately.
• on the next billing cycle; or
• according to product-specific rules.

Reducing license quantities may not reduce charges already committed for the current term.

This is particularly relevant to externally licensed subscription Services.

Closing a Hostwover account does not itself create a right to refunds for active or previously purchased Services.

Customers should cancel, transfer, export, or otherwise manage active Services before closing their Hostwover account.

Any treatment of a positive monetary account balance will depend on:

• the nature of the balance.
• source of funds.
• payment method.
• promotional restrictions.
• applicable law; and
• Hostwover account-balance rules.

Promotional or bonus balances generally cannot be withdrawn as cash.

Hostwover may provide confirmation containing:

• refunded transaction.
• amount.
• refund method.
• reference information; and
• status.

Customers should retain refund confirmations until the transaction is fully reflected by their financial institution.

Customers should monitor the registered email address and support ticket associated with an active refund request.

Hostwover may request additional information.

Where additional verification is reasonably required and the Customer does not respond, Hostwover may pause or close the refund request until sufficient information is provided.

Hostwover may process information necessary to:

• verify transactions.
• process refunds.
• prevent fraud.
• reconcile accounting.
• comply with tax requirements; and
• resolve disputes.

Such processing is subject to the Hostwover Privacy Policy.

Hostwover may need to communicate with the applicable payment processor regarding a refund.

Hostwover does not require Customers to send full payment-card numbers or card security codes through ordinary support communications.

Hostwover may retain records of refunded transactions where required for:

• accounting.
• taxation.
• fraud prevention.
• legal compliance.
• dispute handling; or
• financial reconciliation.

Certain Hostwover Services rely on:

• registrars.
• registries.
• cloud providers.
• email providers.
• Google.
• software vendors.
• license providers.
• payment processors; or
• other external providers.

Where Hostwover has incurred a legitimate provider charge that cannot be cancelled or recovered, the related Customer payment may be non-refundable unless:

• Hostwover expressly agrees otherwise; or
• applicable law requires a refund.

An upstream provider issuing a credit to Hostwover does not necessarily mean that the Customer is automatically entitled to the exact same payment mechanism or amount.

Hostwover will consider:

• Customer agreement.
• Service price.
• taxes.
• Hostwover charges.
• provider credit.
• applicable SLA; and
• applicable law.

The Customer should submit refund requests for Hostwover purchases to Hostwover rather than assuming an upstream provider will refund the Customer directly.

A Service refund does not ordinarily include compensation for indirect or consequential losses such as:

• lost profits.
• lost sales.
• advertising spend.
• lost business opportunities.
• reputational damage; or
• third-party contractual penalties.

Any applicable liability is governed by the Hostwover Terms of Service and applicable law.

Issuing a refund or credit does not necessarily constitute an admission that Hostwover:

• breached a contract.
• acted negligently.
• violated law; or
• caused Customer loss.

Unless applicable law requires otherwise, a refund for a particular transaction will not exceed the amount actually paid to Hostwover for the eligible refunded portion of that transaction.

If an applicable product agreement provides a more specific refund rule, that rule applies to that Service to the extent of a conflict.

A specific refund condition clearly disclosed and accepted during checkout may supplement this Policy.

Specific promotion terms may supplement this Policy.

Mandatory applicable law takes precedence over contractual restrictions to the extent required.

Hostwover may update this Policy to reflect:

• new Services.
• changes to billing.
• provider requirements.
• changes in payment methods.
• legal requirements.
• operational changes; or
• changes to Hostwover refund programs.

Where required by applicable law or contract, refund rights applicable to an existing purchase will be determined according to the terms applicable when the relevant transaction occurred.

Where required by applicable law, Hostwover may provide reasonable notice of material changes to this Policy.

Hostwover's decision to issue a refund in one situation does not waive Hostwover's right to apply this Policy differently to materially different transactions.

If any provision of this Policy is invalid or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by applicable law.

Hostwover may provide translations of this Policy.

Where permitted by applicable law and unless Hostwover expressly states otherwise, the English version will control in the event of a material inconsistency between translations.

For purposes of this Policy:

• "Account Credit" means value applied to a Hostwover account for use toward eligible Hostwover charges.
• "Cancellation" means ending a Service or preventing its future renewal.
• "Customer" means a person or entity purchasing or paying for a Hostwover Service.
• "Money-Back Guarantee" means an expressly stated contractual refund program applicable to an eligible Service.
• "Provider" or "Upstream Provider" means a third party involved in providing a Hostwover Service.
• "Provisioned" means registered, created, activated, assigned, licensed, allocated, or otherwise made available to the Customer.
• "Refund" means repayment of an eligible amount previously paid to Hostwover.
• "Renewal" means extending a Service for another applicable billing or registration period.
• "Service" means any product or service sold, resold, provided, managed, or made available through Hostwover.
• "Service Credit" means a non-cash credit provided under a Service, SLA, or Customer-service arrangement.

Unless mandatory applicable law requires otherwise, the following general principles apply:

• Payment taken but Service cannot be provisioned — refund or credit generally available.
• True duplicate payment — refund generally available after verification.
• Hostwover billing error — corrected, refunded, or credited as appropriate.
• New domain successfully registered — generally non-refundable.
• Misspelled domain registered as ordered — generally non-refundable.
• Domain renewal completed — generally non-refundable.
• Domain transfer completed/submitted irreversibly — generally non-refundable.
• Domain redemption successfully submitted — generally non-refundable.
• Premium domain registered — generally non-refundable.
• Web Hosting — subject to any expressly advertised money-back guarantee.
• VPS successfully provisioned — no automatic prorated refund.
• VDS successfully provisioned — no automatic prorated refund.
• Professional Email license provisioned — generally non-refundable.
• Google Workspace subscription/license provisioned — generally non-refundable, subject to applicable exceptions.
• Third-party license activated — generally non-refundable.
• Eligible SLA incident — remedy determined by applicable SLA.
• Customer change of mind — no automatic refund.
• Service unused after successful provisioning — no automatic refund.
• Service suspended for serious policy violation — generally non-refundable.
• Mandatory consumer-law refund right — honored as required by applicable law.

This table is a summary only. The complete provisions of this Policy and applicable product agreements control.

Before completing an order, Customers should verify:

1. the correct Service.
2. plan.
3. domain spelling.
4. domain extension.
5. quantity.
6. billing cycle.
7. commitment period.
8. renewal price where displayed.
9. applicable taxes.
10. refund eligibility.
11. whether the Service creates an immediate third-party commitment; and
12. whether a money-back guarantee is expressly included.

Before a renewal is processed, Customers should:

1. review Services they still need.
2. disable auto-renew for Services they do not want.
3. review applicable renewal pricing.
4. maintain valid payment information.
5. review license quantities.
6. check domain expiration dates; and
7. contact Hostwover before renewal if there is a billing concern.

Refund and billing questions may be directed to:

Hostwover Support

Email: [email protected]

Website: hostwover.com

When submitting a refund request, include the relevant:

• account.
• order.
• invoice.
• transaction.
• domain; or
• Service reference.

Do not send:

• passwords.
• card security codes.
• full payment-card numbers.
• private keys; or
• authentication codes

through ordinary support email.

This Refund Policy is effective from the date stated above and applies to Hostwover transactions and Services that reference or incorporate this Policy.

END OF REFUND POLICY