Registrar Information

Hostwover provides domain-name registration and management Services that allow customers to search for, register, transfer, renew, recover, configure, and manage domain names through the Hostwover Platform.

This Registrar Information page explains important information concerning Hostwover Domain Services, including:

• domain registrations.
• registration requirements.
• domain registries.
• sponsoring registrars.
• ICANN requirements.
• domain-registration data.
• verification.
• transfers.
• renewals.
• expiration.
• recovery.
• domain disputes.
• security.
• customer responsibilities; and
• domain-related support.

This page should be read together with Hostwover's:

• Domain Registration Agreement.
• Domain Transfer Agreement.
• Domain Renewal & Expiration Agreement.
• Domain Dispute Policy.
• Domain Expiration & Recovery Policy.
• Privacy Policy.
• Terms of Service.
• Refund Policy; and
• other applicable Hostwover policies.

Hostwover provides customers with a centralized platform for obtaining and managing domain-name Services.

Depending on the domain extension and available functionality, Hostwover Domain Services may include:

• domain availability searches.
• domain registration.
• domain transfers.
• domain renewals.
• domain recovery or restoration.
• registration-data management.
• domain contact management.
• nameserver management.
• DNS management.
• authorization-code management.
• domain locking.
• renewal management.
• domain-security functionality.
• domain-related notifications; and
• customer support.

Availability of individual features depends on the applicable domain extension, registry requirements, technical capabilities, and applicable policies.

Domain-name registration operates through a global system involving different organizations and technical roles.

Depending on the domain extension, these may include:

• Hostwover.
• the applicable Sponsoring Registrar.
• the registry operator.
• ICANN, where applicable.
• DNS infrastructure providers.
• domain-data escrow providers.
• dispute-resolution providers; and
• competent legal or regulatory authorities.

Different entities may therefore perform different functions relating to the lifecycle of a domain.

Each registered domain is associated with a registrar responsible for sponsoring that particular registration within the applicable registry. This is commonly referred to as the "Sponsoring Registrar".

Hostwover is not currently an ICANN-accredited registrar. For applicable generic top-level domains, Hostwover provides domain registration and management services through one or more ICANN-accredited Sponsoring Registrars.

The applicable Sponsoring Registrar may vary depending on the domain extension, registry, and registration arrangement.

The Sponsoring Registrar may perform functions relating to:

• registration.
• renewal.
• transfer.
• registration data.
• verification.
• domain status.
• registry communication.
• security.
• dispute implementation; and
• regulatory or ICANN requirements.

Customers may identify the Sponsoring Registrar associated with a domain through the ICANN Registration Data Lookup Tool, where applicable, or by contacting Hostwover Support.

Hostwover will provide information identifying the applicable Sponsoring Registrar upon customer request.

A domain registry operates the authoritative registration database for a particular top-level domain or group of top-level domains.

Registries may establish requirements concerning:

• who may register a domain.
• permitted registration periods.
• reserved names.
• premium domains.
• registration information.
• validation.
• renewal.
• transfer.
• expiration.
• restoration.
• dispute resolution.
• DNS requirements; and
• other domain lifecycle rules.

Hostwover Domain Services are subject to applicable registry requirements.

The Internet Corporation for Assigned Names and Numbers ("ICANN") coordinates important elements of the global Domain Name System.

For applicable generic top-level domains ("gTLDs"), ICANN establishes policies and contractual requirements affecting registrars, registries, and domain registrations.

Examples of gTLDs include extensions such as:

• .com.
• .net.
• .org; and
• many other generic domain extensions.

Certain Hostwover Domain Services may therefore be subject to applicable ICANN policies.

Country-code top-level domains ("ccTLDs") are generally governed by the policies of their applicable registry operators and relevant national or territorial requirements.

Rules for ccTLDs can differ considerably from rules applicable to generic domains.

Requirements may include:

• residency conditions.
• local presence.
• identification.
• organization requirements.
• documentary evidence.
• restricted registration.
• special registration periods.
• specific transfer procedures.
• specific renewal rules.
• different expiration periods; or
• separate dispute procedures.

Hostwover will apply the rules relevant to the applicable domain extension.

Domain availability information displayed through Hostwover is based on registration information available at the time of the search.

A domain shown as available is not guaranteed to remain available until registration has been successfully completed and confirmed.

Availability may change between:

1. the initial domain search.
2. adding the domain to an order.
3. checkout.
4. payment.
5. submission of the registration request; and
6. final confirmation.

Another person may register the domain during this period.

A domain registration is considered completed only after the registration request has been accepted and the domain has been successfully provisioned within the relevant registration system.

The following do not by themselves guarantee successful registration:

• availability appearing during search.
• creation of an order.
• placement in a shopping cart.
• payment authorization.
• payment completion; or
• submission of a registration request.

If registration cannot be completed, Hostwover will handle the affected order according to the applicable Terms of Service and Refund Policy.

All domain registrations through Hostwover are subject to Hostwover's Domain Registration Agreement and, where applicable, the registration terms, policies, and requirements of the applicable Sponsoring Registrar and Registry Operator.

Additional requirements may also arise from:

• applicable registry policies.
• applicable ICANN policies.
• Sponsoring Registrar requirements.
• dispute-resolution policies; and
• applicable law.

Customers must comply with all requirements applicable to their registered domains.

To register or manage a domain, Hostwover may require information concerning the domain registrant.

Depending on the applicable TLD, information may include:

• full name.
• organization name.
• email address.
• telephone number.
• country.
• address.
• postal code.
• city.
• administrative contact information.
• technical contact information.
• billing information; and
• other information required for the relevant domain.

The exact requirements vary between TLDs.

Customers must provide accurate, current, and complete domain-registration information.

Customers must not knowingly provide:

• false identities.
• fabricated addresses.
• invalid contact information.
• unauthorized third-party information.
• misleading organization information; or
• intentionally inaccurate registration details.

Customers are responsible for updating registration information when it changes or when an update is otherwise required.

Certain domains may require verification of registration information.

Verification may include:

• email verification.
• telephone verification.
• domain ownership verification.
• registrant confirmation.
• identity verification.
• business verification.
• documentary evidence; or
• another verification procedure.

Customers must complete required verification within the applicable timeframe.

Failure to complete mandatory verification may result in:

• restriction.
• suspension.
• domain hold.
• inability to make certain changes; or
• other actions required by applicable domain policies.

Hostwover processes domain-registration information according to:

• Hostwover's Privacy Policy.
• applicable privacy and data-protection law.
• applicable registry requirements.
• Sponsoring Registrar requirements.
• ICANN requirements where applicable; and
• other applicable legal obligations.

Domain-registration information is not necessarily displayed publicly in full.

Whether particular information is public, redacted, restricted, disclosed, or otherwise processed depends on applicable domain-registration policies and law.

Information about registered domains may be available through applicable registration-data lookup services.

Depending on the domain and applicable policy, available information may include details such as:

• domain name.
• registrar.
• registration date.
• expiration date.
• domain status.
• nameservers; and
• certain other registration information.

Personal registration information may be redacted or otherwise restricted where required or permitted.

Certain registration information may not be publicly displayed.

Non-public information may nevertheless be disclosed where there is a lawful and applicable basis.

Such requests may arise from:

• courts.
• competent law-enforcement authorities.
• regulatory authorities.
• intellectual-property rights holders.
• cybersecurity investigators.
• dispute-resolution providers; or
• other legally authorized parties.

Disclosure is subject to applicable policies and legal requirements.

Where domain privacy or similar functionality is available, it may help limit the public exposure of certain registration information.

Availability depends on factors including:

• domain extension.
• registry requirements.
• technical support.
• domain status; and
• applicable law.

Domain privacy does not remove the customer's obligation to provide accurate registration information where required.

Domain privacy also does not prevent disclosure where legally required.

The registered holder of a domain is determined according to the applicable domain-registration records and policies.

Paying for a domain does not necessarily override the registrant information associated with that domain.

Similarly:

• hosting a website.
• controlling DNS.
• managing an email service; or
• having access to a Hostwover Account

does not independently determine legal ownership of the domain.

Customers should ensure that registration information accurately identifies the intended registrant.

If you register or manage a domain on behalf of another person or organization, you represent that you have appropriate authorization.

You are responsible for ensuring that:

• the registrant information is accurate.
• the actual registrant is appropriately informed.
• you are authorized to provide their information.
• applicable privacy requirements are satisfied; and
• the registration is not performed without permission.

Some domain names may be classified as Premium Domains.

Premium classification may affect:

• registration price.
• renewal price.
• transfer price.
• restoration price; or
• other applicable fees.

Premium pricing may differ significantly from standard domain pricing.

A domain initially identified as a potential premium domain may require additional confirmation before registration can be completed.

Certain domain names may be:

• reserved.
• restricted.
• unavailable.
• blocked.
• prohibited.
• subject to eligibility requirements; or
• otherwise unavailable for normal registration.

Restrictions may arise from:

• registry rules.
• ICANN requirements.
• government requirements.
• trademark protections.
• geographic restrictions; or
• technical policies.

Availability displayed by a search service does not override an applicable restriction.

Eligible domains may be transferred into or out of domain-management services provided through Hostwover, subject to applicable transfer requirements.

A transfer may require:

• domain eligibility.
• domain unlocking.
• authorization code.
• registrant confirmation.
• verification.
• payment of applicable fees; and
• compliance with applicable transfer policies.

Transfer requirements vary between TLDs.

Additional rules are provided in Hostwover's Domain Transfer Agreement.

Certain domain transfers require an authorization credential.

It may be referred to as:

• Auth Code.
• Authorization Code.
• EPP Code.
• Transfer Code.
• Transfer Secret; or
• another similar term.

Customers must protect transfer authorization codes.

A person who obtains a valid authorization code may be able to initiate a transfer request.

Certain domains may support transfer-lock functionality.

A locked domain may need to be unlocked before an eligible transfer can proceed.

A domain may also be subject to restrictions resulting from:

• recent registration.
• recent transfer.
• change of registrant.
• security action.
• dispute.
• registry requirement.
• legal order; or
• another applicable restriction.

A transfer may be denied, delayed, or restricted where permitted or required because of circumstances including:

• domain lock.
• incorrect authorization code.
• incomplete verification.
• domain dispute.
• fraud concerns.
• applicable registry restriction.
• applicable ICANN restriction.
• court order.
• regulatory action.
• incorrect registrant information; or
• domain status.

Hostwover cannot override a mandatory transfer restriction.

Certain generic domains may be subject to transfer restrictions during periods such as:

• the first 60 days following initial registration.
• the first 60 days following a registrar transfer; or
• certain periods following a qualifying registrant-information change.

The exact rule applicable to a domain depends on current transfer policies and domain circumstances.

Customers may request transfer of eligible domains managed through Hostwover to another registrar or provider in accordance with applicable policies.

A domain transfer does not automatically cancel other Hostwover Services.

For example, transferring a domain does not automatically cancel:

• Web Hosting.
• VPS.
• VDS.
• Professional Email.
• Google Workspace; or
• other independent Services.

Those Services must be managed separately.

Domain registrations are provided for limited registration periods.

Customers are responsible for renewing domains before expiration.

Hostwover may provide:

• renewal notices.
• expiration notices.
• Account notifications.
• automatic renewal functionality; and
• manual renewal options.

However, customers remain responsible for monitoring their domains and ensuring successful renewal.

Where Auto-Renew is available and enabled, Hostwover may attempt to renew a domain automatically before or around the applicable renewal period.

Automatic renewal may fail because of:

• failed payment.
• unavailable payment method.
• expired payment authorization.
• Account restriction.
• verification requirement.
• domain status.
• price change.
• registry restriction.
• technical failure; or
• another circumstance outside normal automatic processing.

Customers should not rely exclusively on Auto-Renew without monitoring their domain status.

Renewal prices may differ from initial registration prices.

Factors affecting renewal pricing may include:

• registry pricing.
• domain extension.
• premium status.
• currency conversion.
• applicable taxes.
• Service costs; and
• Hostwover pricing.

A promotional registration price does not guarantee an identical renewal price.

The applicable renewal price will generally be presented before renewal or within the relevant Hostwover interface.

If a domain is not successfully renewed, it may expire.

Following expiration, the domain may:

• stop resolving.
• stop displaying the associated website.
• stop supporting email.
• enter an expired status.
• become subject to a grace period.
• enter redemption.
• require additional recovery fees; or
• eventually become available for registration by another party.

The exact lifecycle depends on the relevant domain extension.

Hostwover may send notifications concerning upcoming domain expiration.

Notifications may be delivered through:

• email.
• Hostwover Account notifications.
• or other available communication methods.

Customers are responsible for maintaining accurate contact information.

Failure to receive an expiration notice does not automatically extend the registration period.

Certain domains may have a post-expiration grace period.

During this period, it may be possible to renew the domain at the applicable renewal price.

However:

• not all domains provide a grace period.
• periods differ between TLDs.
• rules may change; and
• Hostwover does not guarantee that a grace period will apply.

Customers should renew before expiration.

Certain expired domains may enter a redemption or recovery stage.

Recovery during this stage may require additional fees.

Recovery fees may be significantly higher than normal renewal fees.

Submitting payment for recovery does not guarantee restoration if the domain is no longer recoverable.

Full terms are provided in the Domain Expiration & Recovery Policy.

After applicable expiration, grace, and redemption periods have ended, a domain may be deleted.

Once deleted and released, the domain may become available for registration by another person.

Hostwover cannot guarantee recovery once a domain has completed its deletion lifecycle.

Customers should therefore renew important domains before expiration.

Hostwover applies security measures appropriate to domain-management operations.

Depending on functionality, these may include:

• authenticated Account access.
• ownership verification.
• contact verification.
• transfer authorization.
• domain locking.
• activity monitoring.
• security checks.
• additional verification for sensitive actions; and
• fraud prevention.

Customers remain responsible for protecting their Accounts and associated communication channels.

The email associated with a domain registration may be particularly important because it may receive:

• verification messages.
• renewal notices.
• security notices.
• ownership confirmation.
• transfer requests; and
• other domain-related communications.

Customers should protect this email account using:

• a strong unique password.
• multi-factor authentication where available.
• secure recovery information; and
• appropriate monitoring.

If you believe someone has accessed or modified your domain without authorization, contact Hostwover Support immediately.

Examples include unauthorized:

• nameserver changes.
• DNS changes.
• contact changes.
• transfer requests.
• domain unlocking.
• registration-data changes; or
• access to domain-management functionality.

Hostwover may require verification before restoring or changing sensitive domain information.

Hostwover may provide tools for managing:

• nameservers.
• DNS records.
• DNSSEC where available.
• custom DNS configuration; and
• other domain settings.

Customers are responsible for checking their configuration.

Incorrect DNS configuration can affect:

• website availability.
• email.
• APIs.
• verification systems.
• certificates; and
• other Internet Services.

DNS changes may also require time to propagate across distributed Internet systems.

Where supported, DNS Security Extensions ("DNSSEC") may provide additional authentication mechanisms for DNS information.

Availability depends on:

• the domain extension.
• registry support.
• DNS configuration; and
• technical compatibility.

Incorrect DNSSEC configuration can make a domain inaccessible.

Customers should therefore use DNSSEC carefully.

Domains may become subject to legal or administrative disputes.

Depending on the TLD and circumstances, applicable procedures may include:

• UDRP.
• URS.
• registry-specific dispute policies.
• ccTLD-specific procedures.
• trademark disputes.
• court proceedings; or
• other applicable mechanisms.

Hostwover does not determine legal ownership disputes solely based on which party paid for a domain.

See Hostwover's Domain Dispute Policy for additional information.

Domain availability does not mean that use of the domain is legally permitted.

A domain may potentially conflict with:

• trademarks.
• company names.
• trade names.
• copyrights.
• personality rights.
• geographic indications; or
• other legal rights.

Customers are responsible for determining whether their domain registration and use violate third-party rights.

Hostwover does not provide legal clearance merely because a domain is available for registration.

Domains must not be used for prohibited or unlawful activities.

Activities may be addressed under Hostwover's:

• Acceptable Use Policy.
• Abuse Handling Policy.
• Terms of Service; and
• other applicable agreements.

Domain-related abuse may include:

• phishing.
• malware.
• fraud.
• spam.
• credential theft.
• impersonation.
• illegal content.
• malicious redirects; or
• other prohibited activity.

A domain may be suspended, restricted, locked, or placed on hold where appropriate or required because of:

• registration-data verification failure.
• security concerns.
• abuse.
• fraud.
• dispute proceedings.
• court orders.
• regulatory requests.
• applicable registry requirements.
• ICANN requirements; or
• another valid legal or contractual reason.

Such action may cause the domain, website, or associated email to stop functioning.

Where multiple parties claim ownership or control of a domain, Hostwover may request evidence including:

• identity documents.
• business records.
• authorization.
• registration history.
• Account information.
• transaction information.
• court documents; or
• dispute-resolution decisions.

Hostwover may restrict sensitive changes while an ownership dispute is being reviewed.

Where the matter requires a legal determination, Hostwover may require the parties to obtain an appropriate court or dispute-resolution decision.

Hostwover determines customer-facing domain prices.

Pricing may differ according to:

• domain extension.
• registration.
• renewal.
• transfer.
• restoration.
• premium classification.
• registration term.
• currency.
• taxes.
• promotions; and
• other applicable pricing factors.

The applicable price will normally be displayed through Hostwover before the relevant transaction is completed.

Domain prices may change over time.

Changes may result from:

• changes in registry pricing.
• currency fluctuations.
• taxation.
• changes to costs.
• premium classification.
• changes to Hostwover pricing; or
• other commercial factors.

Unless expressly guaranteed otherwise, a previous registration price does not guarantee future renewal pricing.

Domain transactions may become irreversible after successful completion.

Accordingly, completed:

• registrations.
• renewals.
• transfers; and
• restorations

may be non-refundable except where required under applicable law or expressly permitted under Hostwover's Refund Policy.

Customers must carefully verify the spelling of a domain before submitting an order.

Hostwover is not generally able to rename a successfully registered domain because the customer later identifies a spelling mistake.

Domain infrastructure operates internationally.

Providing Domain Services may require information to be processed by organizations or infrastructure located outside the customer's country.

Hostwover processes domain-related Personal Data according to its Privacy Policy and applicable data-protection requirements.

Domain rules may change from time to time.

Changes may originate from:

• registries.
• ICANN.
• regulatory authorities.
• courts.
• technical standards; or
• other competent organizations.

Hostwover may update its procedures or require customers to take additional actions when necessary to implement applicable changes.

Technical or administrative arrangements used to provide a domain may change during its registration lifecycle.

Hostwover may perform or coordinate migrations or administrative changes where necessary to:

• maintain Service availability.
• improve security.
• improve functionality.
• comply with policy changes.
• comply with domain-system requirements; or
• protect customers.

Such changes do not by themselves change the registered holder of the domain.

Domain registration and management functionality may occasionally be unavailable because of:

• scheduled maintenance.
• registry maintenance.
• DNS maintenance.
• system upgrades.
• security work.
• Internet outages.
• provider incidents; or
• other technical events.

Hostwover will seek to restore affected customer functionality as reasonably practicable.

Customers using Hostwover Domain Services are responsible for:

• providing accurate registration information.
• maintaining current Account information.
• protecting Account credentials.
• protecting the registrant email.
• monitoring renewal dates.
• maintaining valid payment methods.
• responding to verification requests.
• protecting authorization codes.
• reviewing domain transfers carefully.
• ensuring lawful use of domains.
• reviewing renewal pricing.
• maintaining appropriate DNS configuration; and
• contacting Hostwover promptly about suspected unauthorized activity.

Customers should carefully review domain-related communications from Hostwover.

Important notices may concern:

• verification.
• registration.
• renewal.
• expiration.
• transfer.
• suspension.
• domain security.
• disputes.
• abuse.
• payment issues; or
• changes affecting a domain.

Customers are responsible for keeping their Account email address current.

Domain registrations may be subject to multiple layers of requirements.

Depending on the relevant TLD and circumstances, these may include:

1. applicable law.
2. court or regulatory requirements.
3. applicable ICANN policies.
4. registry requirements.
5. Sponsoring Registrar requirements.
6. Hostwover agreements and policies; and
7. other mandatory domain-registration requirements.

A mandatory requirement may take precedence where it conflicts with an otherwise applicable Hostwover term.

The Sponsoring Registrar associated with a domain may change in circumstances including:

• an authorized registrar transfer.
• a bulk transfer permitted under applicable policy.
• a registry-directed transfer.
• an ICANN-directed transfer.
• registrar termination.
• an acquisition or migration where the change is valid under applicable domain policies; or
• another authorized domain-registration process.

A change in Sponsoring Registrar does not by itself change the identity of the registered domain holder.

Customers may use appropriate authoritative domain-registration lookup services, including the ICANN Registration Data Lookup Tool where applicable, to obtain available information concerning a domain.

Depending on the TLD, information may include:

• Sponsoring Registrar.
• registration date.
• expiration date.
• nameservers.
• domain status; and
• other non-restricted registration information.

Customers can also contact Hostwover Support for assistance concerning domains managed through their Hostwover Account.

For assistance with a Hostwover domain, contact:

Hostwover Support

Website: hostwover.com

Email: [email protected]

Where appropriate, include:

• domain name.
• Hostwover Account email.
• relevant order number.
• description of the issue; and
• any relevant error information.

For security reasons, never send:

• your Hostwover password.
• payment-card CVV.
• private keys.
• recovery codes.
• authentication tokens; or
• unrelated sensitive information

through ordinary support communications.

Customers registering applicable generic top-level domains (gTLDs) may consult resources published by ICANN, including:

• Registrants' Benefits and Responsibilities.
• Registrant Educational Information; and
• the ICANN Registration Data Lookup Tool.

These resources can help customers understand:

• registrant rights and responsibilities.
• registration data.
• domain policies; and
• the identity of the applicable Sponsoring Registrar.

Relevant ICANN resources include:

• Registrants' Benefits and Responsibilities: https://www.icann.org/resources/pages/benefits-2013-09-16-en
• Registrant Educational Information: https://www.icann.org/resources/pages/educational-2012-02-25-en
• ICANN Registration Data Lookup Tool: https://lookup.icann.org

Customers using Hostwover Domain Services should also review:

• Domain Registration Agreement
• Domain Transfer Agreement
• Domain Renewal & Expiration Agreement
• Domain Dispute Policy
• Domain Expiration & Recovery Policy
• Terms of Service
• Privacy Policy
• Information Security Policy
• Refund Policy
• Acceptable Use Policy
• Abuse Handling Policy
• Trademark & Copyright Policy
• Complaints & Dispute Resolution

These documents collectively establish important terms applicable to Hostwover Domain Services.

Hostwover may update this page to reflect:

• changes to Domain Services.
• new domain extensions.
• changes to domain-management functionality.
• changes to ICANN policies.
• changes to registry requirements.
• changes to registration-data rules.
• changes to transfer requirements.
• changes to domain lifecycle procedures.
• legal or regulatory developments; or
• technical changes.

The Last Updated date at the top of this page identifies the latest published version.

Hostwover is committed to providing clear, secure, and reliable Domain Services throughout the domain lifecycle—from initial search and registration through renewal, transfer, management, expiration, and recovery.

Customers remain responsible for maintaining accurate domain information, protecting their Hostwover Account and associated email address, monitoring domain expiration, and ensuring that their registration and use of domains comply with applicable policies and law.